More people are using food delivery apps as Hong Kong hunkers down amid the Covid-19 pandemic. Photo: Nora Tam
More people are using food delivery apps as Hong Kong hunkers down amid the Covid-19 pandemic. Photo: Nora Tam

Fivefold surge in complaints against food delivery apps as more Hongkongers stay home amid coronavirus pandemic

  • Most customers seeking Consumer Council’s help unhappy with issues ranging from wrong orders to poor service quality
  • Watchdog warns operators to improve standards but also advises users to be cautious about terms and conditions

More people are using food delivery apps as Hong Kong hunkers down amid the Covid-19 pandemic. Photo: Nora Tam
More people are using food delivery apps as Hong Kong hunkers down amid the Covid-19 pandemic. Photo: Nora Tam
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