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Coronavirus Hong Kong
Hong KongHealth & Environment

Coronavirus: thousands flood new Hong Kong platform for submitting Covid-19 test results; city confirms another 25,150 cases

  • Platform users are asked for personal details, symptoms and information on household
  • New isolation facility hotline gets more than 4,000 calls in less than a day of operation

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A new hotline for Covid-19 patients seeking to be transferred to community isolation centres has receieved more than 4,000 requests. Photo: Yik Yeung-man
Gigi ChoyandRachel Yeo

Thousands of people logged in within minutes to a new platform for Hong Kong Covid-19 patients to submit positive rapid antigen test (RAT) results when it launched on Monday, as the city confirmed 25,150 new coronavirus infections.

The platform, delayed since last week, went live at 6pm via the website “www.chp.gov.hk/ratp”, with the queue number at nearly 10,000 just three minutes later and hitting more than 100,000 in under an hour. However, by 11pm the queue had cleared and access to the portal was instant.

Users are asked to provide their personal details as well as those of their household members, their symptoms, living environment and the condition of the others in the home.

They will then receive an SMS with a link to upload a photo of their positive rapid test result and identity card. They can then download an isolation order, and health authorities will make arrangements to determine whether they need to be sent to hospital or quarantine facilities.

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Household contacts will also receive an SMS to upload their details and download a quarantine order.

“Because the rapid antigen test is quite popular and easy to use … it gives a relatively sensitive result so it is a very good tool to be employed at home for early detection and early isolation to help curb the spread of disease in the community,” said Dr Edwin Tsui Lok-kin, controller of the Centre for Health Protection (CHP).

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“It will also help the department to get more comprehensive and updated information on the current disease situation in Hong Kong.”

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