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Hong Kong MTR

Hong Kong Airport check-in services back up and running at Kowloon MTR after 33-hour delay

Passengers for five airlines had been told to go directly to the airport after services failed

PUBLISHED : Wednesday, 02 May, 2018, 11:25am
UPDATED : Wednesday, 02 May, 2018, 9:50pm

After almost 33 hours of suspension, all airline check-in services at Kowloon MTR station in Hong Kong finally resumed on Wednesday afternoon.

“We have been informed by the Airport Authority’s contractor at around 5pm that the computer systems handling in-town check-in services have all resumed normal operation,” an MTR spokesman said.

Earlier, passengers for United Airlines, India’s Jet Airways, Shenzhen Airlines, budget carrier Air Seoul and Swiss International Air Lines had been asked to go directly to the airport and check in.

United Airlines’ three daily flights from Hong Kong to the United States took off on schedule on Wednesday morning.

Airport check-in services at Kowloon MTR station slowly resume after computer glitch

MTR staff manning the ticket barrier entrance at Kowloon station were seen asking passengers which airline they were flying with, and telling affected travellers to go straight to the airport.

The Airport Authority’s system services contractor had spent the day working on getting the affected services running again, the spokesman said. Check-in services for the other 60 airlines had already resumed.

All check-in services at Kowloon MTR station were suspended at 8.30am on Tuesday following the computer system malfunction. Services resumed only eight hours later.

An Airport Authority spokesman confirmed the incident and said outbound passengers could still check in at Hong Kong station along the Airport Express line, or directly at Hong Kong International Airport.

Why your luggage takes a lot longer to get through Hong Kong airport than you do

Baggage check-in issues are almost unheard of in Hong Kong. The last such incident was not an issue with the system itself, but involved trains being unable to cross the Tsing Ma Bridge after a barge collided with the structure, causing several hours of delays while safety checks were carried out.

The last carriage of Airport Express trains is used for baggage: luggage is put onto container trolleys and loaded into the carriage. Once it arrives at the airport, it is offloaded and sent down a lift directly into an area where baggage is sorted before being sent to the respective airlines and planes.