Shoppers say the new self-service checkouts bring a swifter shopping experience, but employees say they cause more problems. Photo: Roy Issa

Self-checkouts: customers enjoy faster shopping experience as Hong Kong’s major retailers look to cash in on automation

But retail union warns new system could affect jobs in long term, even though impact seems small at present

Topic |   Retailing

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Shoppers say the new self-service checkouts bring a swifter shopping experience, but employees say they cause more problems. Photo: Roy Issa
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