Hong Kong Consumer Council offers warning on pitfalls of eyebrow and eyelash beauty treatments
- Complaints over eyebrow and eyelash treatments are up by more than half on last year
- Consumer watchdog says they are being sold with insufficient details, and disappointing results
A Hong Kong man who wanted his eyebrows tattooed ended up paying three times what he intended for a treatment which left the brows looking like they had been drawn on with marker pen, the city’s consumer watchdog has said.
It was one of 41 complaints about eyebrow and eyelash treatments which the Consumer Council received between January and November this year, a figure up by more than half from 27 cases in the same period last year.
The council said on Monday that the trendy treatments were being sold to customers with insufficient details, and disappointing results.
In the case described, the man ended up with “very unnatural” eyebrows, the council said, adding that they looked like they had been “drawn with a marker”.
He had wanted an eyebrow tattoo treatment which cost HK$680. But he was persuaded to go for what the sales staff at the beauty parlour claimed was a better treatment, and ended up paying three times more. When he was displeased with the result, he was asked to spend another HK$680 for a “correction fluid”. Shocked, he complained to the watchdog to demand a refund.
The parlour refused to refund the money, saying he could try another treatment with the same value or return for another eyebrow makeover.