HK$5,000 vouchers: Hong Kong shoppers irked over Tap & Go glitches stopping them from using coupons
- Some retailers report takings have surged by more than 50 per cent since Sunday’s launch of HK$36 billion initiative
- But Tap & Go, one of four payment platforms for the economy-boosting consumer scheme, expresses ‘regret that some customers might have encountered difficulties’
Mobile wallet Tap & Go, part of Richard Li Tzar-kai’s telecoms giant PCCW, apologised on Monday to customers for the problems they experienced with collecting and spending the digital vouchers after the scheme went live early on Sunday.
Disgruntled users said the tap function on the platform did not work when they were trying to pay for goods and services, while several complained of no one answering their calls to support hotlines.
“We regret that some customers might have encountered difficulties in using the consumption vouchers,” Tap & Go said at noon on Monday. “We have identified the cause and area of improvement in cooperation with partners to resume normal service gradually.”
The first batch of the government’s HK$2,000 e-vouchers was distributed on Sunday through four designated payment service providers, the others being Octopus, AlipayHK and WeChat Pay HK. AlipayHK is affiliated with Alibaba, which owns the Post.
