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Edith Lin

Hong Kong ticket vendor Cityline has made a report to police after an internal investigation found some users bought tickets for a concert by K-pop girl group NJZ at ComplexCon next month using unauthorised programmes.
Cityline said on Wednesday its technicians had investigated dozens of complaints made to the Consumer Council about the ticket purchasing process and found 20 per cent involved bots or unauthorised programmes.
“[We] have filed a police report regarding this situation,” the company said. “We reserve the right to pursue further action on these cases.”
The pop culture festival runs from March 21 to 23 and a highlight is expected to be a performance by NJZ, formerly known as NewJeans, on March 23.
But some fans complained on Monday that when they tried to buy tickets for that date through Cityline during a priority sale the date suddenly changed to one of the other two days of the festival.
The ticket platform stressed there were “no signs of system irregularities”.
As of noon on Wednesday, Cityline had found that half of the cases flagged to the consumer watchdog did not involve an attempt to buy a ticket for March 23. Another 15 per cent tried selecting tickets for different dates, ultimately proceeded with their choices for March 21 or 22 and completed the transaction.
Another 5 per cent of users opened multiple browsers to try to buy tickets and the sessions for March 23 timed out, but they successfully bought tickets for another date.
The company did not provide information about the remaining cases.
As of 5pm on Wednesday, the watchdog had received 56 complaints related to ComplexCon tickets, involving HK$220,923 (US$28,353) in total.
Event organiser Complex Chinese said it had been following up on the situation with Cityline and would share updates when available.
“With the goal of ensuring the best experience for our fans and protecting the interests of those who have already successfully purchased tickets, we will assess individual cases and make the necessary arrangements accordingly,” it said.
Apart from selling tickets on Trip.com, Maoyan and Ctrip, Complex Chinese also included Klook as a distributor when it sold another round of tickets on Wednesday.
According to a check by the Post, tickets, which range in price from HK$988 to HK$1,788, had sold out on Cityline, Trip.com and Klook as of 5.15pm on Wednesday.
Complex Chinese announced at around 6pm all tickets were sold out on all platforms.
A Post reporter tried to buy a ticket via Cityline when another sale started at 4pm, but the website said the estimated waiting time was more than an hour. It updated the page within 10 minutes saying “limited tickets” were available.
The Post managed to enter the ticket purchase page at around 4.20pm, but no tickets were available as all seats had been selected by other users.
The Post also tried purchasing tickets on Trip.com, but they sold out in less than five minutes.
Complex Chinese said sales details for other ticket types and the remaining festival days would be announced later.


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Hong Kong economy

Hong Kong’s Cityline alerts police over bots used to buy tickets for K-pop’s NJZ

Members of the girl group formerly known as NewJeans perform in Seoul in 2023. Photo: Getty Images

Vendor denies ticket sale glitch for NJZ’s show at ComplexCon Hong Kong

The group’s performance in Hong Kong will be the first since their split from their former label. Photo: Facebook/NewJeans

The girl group made their debut in 2022 and rose to fame with their distinct, Y2K-inspired sound and dance moves. Photo: Instagram/njz_official

ComplexCon Hong Kong in March to feature K-pop girl group NJZ, formerly NewJeans

Members of the girl group formerly known as NewJeans at the 2025 Seoul Fashion Week event at Dongdaemun Design Plaza in Seoul. Photo: AFP

The five-member group will make their debut performance under their new name in ComplexCon Hong Kong. Photo: Instagram/njz_official

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Hong Kong

Hong Kong Economy

Consumer Council receives 56 complaints related to purchase of tickets for ComplexCon, involving HK$220,923 in total


Consumer Council receives 56 complaints related to purchase of tickets for ComplexCon, involving HK$220,923 in total.


Hong Kong’s Cityline alerts police over bots used to buy tickets for K-pop’s NJZ

.css-1c6uqr6{color:inherit;font-weight:inherit;font-size:inherit;font-family:inherit;line-height:inherit;overflow-wrap:break-word;}Consumer Council receives 56 complaints related to purchase of tickets for ComplexCon, involving HK$220,923 in total

Consumer Council receives 56 complaints related to purchase of tickets for ComplexCon, involving HK$220,923 in total