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Ambrose Li

Oscar Liu

Hong Kong’s consumer watchdog has received at least 174 complaints after Taiwanese rock band Mayday cancelled one of its coming concerts at Kai Tak Sports Park and rescheduled it for later, sparking frustration among fans.
The Consumer Council said that as of 5pm on Thursday, it had received complaints from 80 residents and 94 from outside Hong Kong, involving a total sum of HK$485,333 (US$62,010).
The largest local claim amounted to HK$7,900, whereas the largest non-local case concerned HK$8,000.
After the concert organiser invited affected fans on Wednesday to attend a free rehearsal by the band on March 24 as compensation, the watchdog said seven residents filed reports expressing their displeasure with the new arrangement.


Alaina Shum Jiu-fai, chief executive of the Consumer Council, urged the organiser to respond promptly.
“We tried very hard and finally managed to reach the organiser last night. It took us days,” Shum told a radio programme. “Our primary concern is their arrangement for refunds … the channels, the timeline and whether personal details are required to ensure privacy is protected.
“We also hope [the organiser] can be easily contacted by the council so we can notify them regarding complaints, which could enable us to help consumers obtain a response as swiftly as possible.”
She said complaints included the lack of priority booking or ticket exchange for other concert dates, as well as the absence of compensation for transport and accommodation for those travelling to Hong Kong for the show.

Shum recommended those affected by the cancellation contact the council to ensure their consumer rights were protected and to keep a record when proceeding with any arrangement with the organiser for future reference.
She added the council’s legal team looked into the case and noted that accepting a refund did not necessarily mean the matter was settled. A resolution would be dependent on the terms the two parties agreed on, she said, while urging consumers to be careful.
Barrister and lawmaker Alex Fan Hoi-kit said any investigation might consider whether the decision to cancel the concert violated the Trade Descriptions Ordinance, which authorities were examining.
“We could also look at whether there might be grounds for civil claims, which would be [on the organiser] wrongly accepting payment,” Fan said on the same radio programme, adding this was commonly seen when companies prepared to close and could not deliver products or services but continued to accept purchases.

The group’s record company, B’in Music, announced late on Monday that the show originally scheduled for March 24 would be cancelled, while an additional performance on March 29 would be added as part of the “Mayday #5525+1 Live Tour” in Hong Kong.
In a statement on social media, the five-member band said the decision followed an internal assessment to “ensure every show can be presented in the best possible condition” and allow fans to fully enjoy the experience at each performance.
The new March 29 concert coincides with Mayday’s anniversary week, with organisers describing it as a “birthday limited” performance marking the group’s 29th year.
All tickets for the March 24 show will be automatically refunded through the original payment channels, including service and delivery fees where applicable, according to the organisers. Tickets for the March 29 show went on public sale at noon on March 11.
B’in Music subsequently announced that a free 40-minute rehearsal event would be held on March 24 at Kai Tak Stadium to make up for the cancellation.
It said on Thursday that fans could start to enter at 5.30pm and the rehearsal would begin at 7pm.
Audience members must collect physical tickets to enter and seating will follow the number printed on them. How the tickets can be obtained will depend on the platforms through which ones for the March 24 show were originally purchased.
The record company said all tickets for the now-scrapped show would be fully refunded regardless of whether the fans attended the rehearsal.
Each ticketing platform will automatically initiate the refund process starting on March 25.
Additional reporting by Danny Mok


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Over 170 complaints filed after Mayday shifts Hong Kong show: Consumer Council

Taiwanese band Mayday performs at the Kai Tak Stadium in May 2025. Photo: Handout

Rock band Mayday rescheduled one of its shows at Kai Tak Sports Park. Photo: Facebook/Mayday

Lawmaker Alex Fan says authorities could look into whether the decision to cancel the concert violated the Trade Descriptions Ordinance. Photo: Elson Li

Taiwan’s Mayday invites fans angered by axed Hong Kong show to free rehearsal

Mayday will now perform in Hong Kong on March 25 and March 27 to 29. Photo: Handout

A poster for the “Mayday #5525+1 Live Tour” in Hong Kong. Photo: Handout

Sour note for fans after Taiwanese rock band Mayday switches Hong Kong date

Mayday putting on a show at Kai Tak Stadium last year. Photo: Handout

Cantopop diva Sandy Lam will perform two shows on May 16 and 17. Photo: Handout

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Hong Kong

Hong Kong Economy

Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China


Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China.


Over 170 complaints filed after Mayday shifts Hong Kong show: Consumer Council

.css-1c6uqr6{color:inherit;font-weight:inherit;font-size:inherit;font-family:inherit;line-height:inherit;overflow-wrap:break-word;}Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China

Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China