Hong Kong customs vows to investigate claims by player that Jumpin Gym USA rainbow coin-toss game impossible to win
- Player named Jason alleges he spent HK$2,000 on tokens for game requiring coin toss from distance and having it land squarely within rainbow stripe
- After clashing with staff over game, he says: ‘No matter how we play, we cannot win’
Hong Kong customs has vowed to investigate fraud allegations against a popular indoor arcade chain after a player said it was impossible to win a coin-tossing game, a claim the operator has denied.
Arcade operator Jumpin Gym USA on Tuesday said it deeply regretted the customer’s “false accusations”.
The player, who only gave his name as Jason, alleged that the design of the Jumpin Gym USA rainbow coin-toss game made it impossible to win, after clashing with staff at a branch in Tuen Mun’s Waldorf Garden shopping centre on Saturday.
Jason, who said he played the game up to four times a week, told a radio show on Monday that he had reported the arcade operator to the Customs and Excise Department and Consumer Council for alleged fraud and breach of the Trade Descriptions Ordinance.
Jason said he had spent 2,000 tokens, equivalent to about HK$2,000 (US$255), on the game, where players must toss a coin from a distance and land it squarely within a rainbow stripe without touching the edges.
