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Consumer protection in Hong Kong

Ikea recalls Glivarp table after reports of pieces falling off, including two from Hong Kong

  • Swedish furniture giant notes potential problems with HK$2,290 frosted dining table
PUBLISHED : Tuesday, 27 November, 2018, 4:01pm
UPDATED : Tuesday, 27 November, 2018, 4:58pm

Ikea recalled an extendable dining table on Tuesday after reports that parts of it were falling off, including two from Hong Kong.

The Swedish furniture chain said customers who had bought the product in question – a HK$2,290 (US$293) white frosted dining table named Glivarp – would get a full refund or could exchange it for a similar product.

“There is a risk for the extension to detach from the rails which may lead to the extension collapsing,” Cindy Andersen, its business area manager for kitchen and dining, said in a company press release.

Ikea Hong Kong added: “Ikea has received customer reports globally, including two from Hong Kong, but no injuries were involved.”

The release encouraged Glivarp owners to call Ikea’s hotline and email photos of the table to customer services. Proof of purchase would not be required.

The company did not say whether customers would have to pay for and arrange the tables’ transport back to one of its four Hong Kong stores or its pickup location on Hong Kong Island.

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The company’s Hong Kong website did not list the product for sale on Tuesday afternoon.

“The safety of customers is a top priority for Ikea, which is why we choose to recall the affected batch as a precautionary measure,” Andersen said in the release.