Pretty Beauty Centre says some staff may have been careless when selling or handling complaints following Hong Kong Consumer Council reprimand

A Hong Kong beauty service group that was reprimanded over unscrupulous sales tactics has said it would not rule out the possibility some employees had been careless when selling or handling complaints.

But Pretty Beauty Centre on Wednesday insisted it believed every customer had bought its services or products voluntarily as the company had strict requirements on professional conduct and provided training.

Its customer service director Carol Cheng Ka-yee said the firm would not allow workers to use high-pressure, luring or misleading tactics to close deals.

The watchdog said the company had obtained credit card payments without consumers’ consent, and when it was found some of the victims were disabled, refused to refund them.