Clement Chan, the public relations chairman of the Consumer Council, said hundreds of complaints had been filed about online shipping. Photo: Nora Tam

Hong Kong’s Consumer Council scolds logistics sector over ‘group-and-ship’ services for online purchases

  • ‘Group-and-ship’ services allow purchases from various online stores to be delivered together to save on shipping costs
  • But hundreds of customers complain of additional fees, late deliveries and lost or damaged goods
Topic |   Consumer protection in Hong Kong

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Clement Chan, the public relations chairman of the Consumer Council, said hundreds of complaints had been filed about online shipping. Photo: Nora Tam
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