File photo of workers preparing to deliver online purchases at a sorting centre in Jiangsu province. Photo: AFP

Hong Kong’s Consumer Council urges e-commerce platforms to make it easier for online shoppers to return goods, obtain refunds

  • The call comes after its staff made 54 purchases during a trial
  • Out of the 47 times they applied to return goods or obtain refunds, only 23 requests were successfully pursued
Topic |   Consumer protection in Hong Kong

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File photo of workers preparing to deliver online purchases at a sorting centre in Jiangsu province. Photo: AFP
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