Passengers confused and angry over Hong Kong airport flight information glitch
- ‘Certainly, I did not expect this would happen to an international airport,’ says one business traveller
Among those affected was Jacob Ng, a Macau resident who missed his flight to Cebu in the Philippines. He expressed dissatisfaction over what he called poor management during the failure that lasted for more than nine hours.
“I am disappointed at the Hong Kong International Airport,” Ng told the Post. “How can their risk management be qualified to tell good Hong Kong stories?”
The 40-year-old manufacturer arrived at the airport at around 12.30am, more than nine hours before his 9.40am scheduled flight. Ng said he entered the restricted passenger area before 6.30am with a boarding pass that did not contain any gate information, which he initially thought was normal.
At 7am, the glitch began, affecting the airport’s website and mobile app as well, but Ng said he was unaware of the situation in the restricted area.
As he waited for more than four hours, white boards appeared inside the restricted area to provide handwritten boarding time and flight gate information.