Authorities send warning to bus operators after glitch disrupts multiple KMB services during Hong Kong morning rush hour
- Drivers have to be manually given route assignments and information because of system errors
- Commuters complain of late buses and overcrowding at stops
Hong Kong’s transport authorities on Monday sent a warning to the city’s largest bus operator over a delay in informing commuters about a system glitch which resulted in service disruptions on multiple routes during the morning rush hour.
The flaw at KMB involved errors in assigning drivers to routes. Commuters, drivers and lawmakers had criticised the bus giant and sister company Long Win Bus for their poor management of the issue, which emerged at 3.50am but was not made public until the peak hours.
A Transport Department spokesman said it had reminded KMB to inform the public about errors as soon as possible so people could adjust their commute.
He added that the department would arrange to meet KMB regarding glitches in its assigning system and a backup procedure.
Earlier in the day, long queues of drivers were seen at KMB bus depots in Tin Shui Wai, Lai Chi Kok, Sha Tin and Kowloon Bay, according to Facebook users.
Commuters complained on social media about late buses and overcrowding at bus stops.