More than 2,000 passengers complained that Hong Kong taxi drivers refused to take them where they wanted to go during the first nine months of 2018. Photo: K. Y. Cheng

Faced with Uber challenge, Hong Kong taxis look to boost image and launch app

  • Complaints against city cabbies are hitting new highs and fares look set to rise, while Uber wins on service and convenience
  • Some operators are bringing in better models and a new taxi-hailing app, but others say an industry overhaul is called for
Topic |   Uber

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More than 2,000 passengers complained that Hong Kong taxi drivers refused to take them where they wanted to go during the first nine months of 2018. Photo: K. Y. Cheng
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