Tech and transparency for Hong Kong’s MTR Corporation, new chief Jacob Kam says
- The rail giant’s reputation has taken a battering over work scandals and a recent crash
- ‘We want to be open and transparent with the public,’ Jacob Kam says
Hong Kong’s rail operator is to roll out a series of technology-based measures to improve service as it tries to rebuild its reputation and restore public trust after a spate of scandals and controversy.
The MTR Corporation’s CEO Jacob Kam Chak-pui unveiled that aspiration on Monday as he formally met the media for the first time since taking the helm last month.
Kam, elevated from the position of managing director, pledged to be open and transparent with the public, and receptive to outside opinions on enhancing services.
He admitted the MTR Corp’s once-proud reputation had been tainted.
“In order to rebuild our corporate image, we need to work hard to proactively solve the problems. We want to be open and transparent with the public,” the 57-year-old said.
“We want to be clear in our explanation. We want to listen to the comments and opinions from the public and various stakeholders so we can continue to improve.”