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No more MTR blunders and setbacks? Hong Kong rail giant launches review in bid to restore image

  • Internal inquiry into how MTR Corp is run follows train derailment, project delays and anti-government protests
  • MTR must change, chairman says, as new strategy aims to harness technology and expand into non-transport services

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Commuters can expect more non-transport services as the MTR Corp embraces change, according to a source. Photo: Nora Tam

Hong Kong’s embattled rail operator is reviewing the way it is run and makes decisions in a bid to reduce the scope for error and salvage its reputation following a series of project blunders and other high-profile setbacks, the Post has learned.

The MTR Corporation’s governance inquiry coincides with the launch of a new strategy to guide the rail giant’s development over the next decade, as its chairman told workers that changes were unavoidable.

In an email to all MTR staff on Thursday obtained by the Post, board chairman Rex Auyeung Pak-kuen revealed the “Transforming the Future” strategy was about boosting its core operations with innovation, technology and new capabilities.

“The need for MTR to change is clear. The world we operate in is not standing still and neither can we,” he said.

“What has been developed by the management team in MTR is rightly an ambitious strategy with stretching targets for the organisation. It will guide MTR’s future growth and direction over the next decade and beyond.”

MTR Corporation chairman Rex Auyeung. Photo: May Tse
MTR Corporation chairman Rex Auyeung. Photo: May Tse
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