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Edith Lin

Hong Kong airport’s baggage handling system was hit by a technical failure on Saturday, resulting in some passengers arriving at their destinations without their luggage.
Cathay Pacific’s budget arm, HK Express, said that around 300 bags had to be taken on later flights.
The Airport Authority said one of eight baggage sorters malfunctioned on Saturday morning, affecting the speed of some luggage processing.
“The authority immediately dispatched personnel to carry out repairs and transferred the affected baggage to other baggage sorters. It also deployed additional manpower to handle the affected baggage,” a spokesman said.
The system was back to normal at 11.30am, he added.
HK Express told the Post the issue had affected some of its passengers.
“Approximately 300 checked bags will be transported to their destinations on later flights, impacting some passengers,” it said.
The airline said it had explained the situation to those affected and provided help, and that it would try to deliver the luggage to them as soon as possible.
HK Express’ flight UO680 reportedly arrived in Nagoya, Japan with only around 60 pieces of luggage, with many passengers having to report their cases at the airport.
The airline also reportedly notified a passenger on flight UO630 to Seoul in South Korea that the baggage loading service had been partially suspended because of operational reasons, causing luggage transfers to be delayed.
The airline asked the passenger to provide contact details and said it would arrange to deliver the luggage upon arrival.
Both flights left Hong Kong at about 10.30am, according to the authority’s website.


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Cathay Pacific’s budget arm, HK Express, says around 300 bags had to be taken on later flights after luggage system malfunctioned


Cathay Pacific’s budget arm, HK Express, says around 300 bags had to be taken on later flights after luggage system malfunctioned.


Luggage woes for HK Express passengers after fault at Hong Kong airport

.css-1c6uqr6{color:inherit;font-weight:inherit;font-size:inherit;font-family:inherit;line-height:inherit;overflow-wrap:break-word;}Cathay Pacific’s budget arm, HK Express, says around 300 bags had to be taken on later flights after luggage system malfunctioned

Cathay Pacific’s budget arm, HK Express, says around 300 bags had to be taken on later flights after luggage system malfunctioned