Hong Kong’s Cathay Pacific to increase profit-sharing bonus after strong recovery
Airline forecasts paying out higher bonuses to eligible staff amid strong financial results and a record customer satisfaction score for 2025
In a letter circulated to employees on Wednesday, CEO Ronald Lam Siu-por said the company anticipated keeping payouts under its Profit Share Scheme “at a level slightly more than last year’s”, despite a larger workforce following Cathay’s post-pandemic rebuilding.
Eligible staff received bonuses equivalent to 6.2 weeks of pay for 2024, down from 7.2 weeks in 2023.
Lam said the expected increase would be supported by both improved earnings and a record Group Customer Net Promoter Score (cNPS) of plus 34.8 in 2025, which would result in a 7 per cent multiplier on the final profit-sharing pool. The score measures customer loyalty and their willingness to recommend the airline.
Cathay is due to announce its full-year 2025 financial results in mid-March, in line with its usual schedule. Lam said the figures were expected to exceed the group’s consolidated results for 2024.
The announcement came as Lam said Cathay had made a “strong start” to 2026, coinciding with the airline’s 80th anniversary.
He said the carrier began the year by setting out its strategic priorities for the next five years at its Move Beyond Conference, followed by leadership kick-off meetings across mainland China and the wider region.