Hotpot chain caught keeping secret files on customers. Photo: SCMP
Hotpot chain caught keeping secret files on customers. Photo: SCMP

Chinese hotpot chain Haidilao in hot water for keeping files on customers eating habits and physical appearance

  • A woman posts about a restaurant that is keeping secret files on her and is stunned to learn many others had a similar experience
  • The chain recorded detailed descriptions of customer preferences and physical appearance like ‘shoulder-length short hair’ and their weight

Hotpot chain caught keeping secret files on customers. Photo: SCMP
Hotpot chain caught keeping secret files on customers. Photo: SCMP
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