bodyType

customContents

entityId

entityUuid

articlePageQuery

filter

article

articleBaseAdvertisingInfoArticle

articleListArticle

articleSeoArticle

hooksArticleAcknowledgementGateOverlayArticle

hooksTrackPageViewArticle

hooksContentInterestArticle

articleLinkingDataContent

hooksAmpRedirectArticle

articleSchemaContent

liveArticle

advertZone

sentiment

contentLock

topics

types

sections

paywallTypes

createdDate

publishedDate

sponsorType

urlAlias

moreOnThisArticles

commentCount

authorLocations

authors

corrections

displaySlideShow

multimediaEmbed

printHeadline

seriesContainer

articleSpeeches

socialHeadline

headline

images

flag

firstTopic

glossary

flattenTypeIds

image

relatedLinks

relatedNewsletters

__typename

sponsor

pdfFiles

seriesReverseOrder

series

disableOffPlatformContent

published

updatedDate

summary

subHeadline

body

keywords

readingTime

customTimezone

liveContents

The Washington Post

Reuters

American Airlines on Saturday apologised to a female passenger and suspended an employee after a video showing an onboard clash over a baby stroller went viral, in the latest embarrassment for a US carrier over how it treated a customer.
The clip, posted on Facebook on Friday by a bystander aboard the flight, shows a woman in tears with a young child in her arms, and a man emerging from his seat to confront a male flight attendant who apparently wrested the stroller from the woman.
Facebook user Surain Adyanthaya, who posted the video, wrote that the flight attendant had forcefully taken the stroller, hitting the woman with it and just missing her child. That sequence of events did not appear on the clip.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the airline said in a statement released early on Saturday.
The woman elected to take another flight and was upgraded to first class, said American.
‘Just kill me’, appalling new video shows elderly United passenger beg
American Airlines said it is investigating an incident in which a male flight attendant reportedly upset a female passenger to the point of tears, then later was recorded getting into a heated confrontation with a male passenger who tried to come to the woman’s defence.
“We have seen the video and have already started an investigation to obtain the facts,” American Airlines spokesperson Leslie Scott said in an email to The Washington Post. “What we see on this video does not reflect our values or how we care for our customers.”
The incident was captured on video by Adyanthaya, who uploaded the video to Facebook late Friday afternoon. The airline confirmed the incident took place Friday on American Airlines Flight 591, from San Francisco to Dallas.
“OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” Adyanthaya wrote on Facebook. “Then he tried to fight a passenger who stood up for her.”

@AmericanAir flt attendant just violently took stroller from woman w baby. Hitting her. AA 591. TERRIBLE. pic.twitter.com/Qg9CRnnLzr
— ⚡️urain (@surain) April 21, 2017

<![CDATA[// ><!]]>

The video does not depict the stroller incident that Adyanthaya described, but it does show a female passenger standing at the front of the plane, sobbing uncontrollably as she holds a baby in a pink outfit. Beside her, a pilot stands mostly silent.
“You can’t use violence with baby,” the female passenger says, through tears, toward the plane door where some passengers can still be seen boarding. “Just give me back my stroller, please.”
At first, the male flight attendant in question does not appear in the frame. In the meantime, a male passenger seated near the front of the plane can be heard getting flustered.
United passenger David Dao breaks silence, saying he’s still in the hospital and ‘everything’ is injured
“No, I’m not going to sit hear and watch this stuff. . .” the male passenger says. He then gets out of his seat and demands to know the male flight attendant’s name.
As this takes place, other passengers can be heard discussing in low voices what they just witnessed.
Moments later, the male flight attendant returns to the plane.
“Hey, bud,” the male passenger who had gotten out of his seat earlier calls out, while pointing at the male flight attendant. “You do that to me and I’ll knock you flat.”
“Hey, you stay out of this!” the flight attendant yells back, pointing his finger back at the male passenger.

The flight attendant takes a step forward and the male passengers leaps into the aisle. The passenger with the baby can be seen ducking out of the way, shielding her baby’s head. As their argument escalates, it appears as if the confrontation could get physical.
“Hit me,” the flight attendant urges, motioning with his hands. “Come on, hit me.”
“Tony, sit down,” a woman can be heard calling out to the male passenger.
“You don’t know what the story is!” the flight attendant says to the passenger.
“I don’t care what the story is,” the male passenger replies. “You almost hurt a baby.”
Another United Airline passenger injured, this time from scorpion sting
American Airlines said the male flight attendant in the video had been suspended from flying while the investigation takes place.
“The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care,” Scott, the airline spokeswoman, said in a statement. “In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”
Scott said the female passenger and her children ended up choosing to take another flight and were upgraded to first class for the remainder of their international trip.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the airline said in a statement. “We are making sure all of her family’s needs are being met while she is in our care.”

American Airlines apologises after flight attendant challenges passenger to ‘hit me’ over stroller incident

American Airlines said the male flight attendant in the video had been suspended from flying while the investigation takes place. Photo: Twitter

American Airlines learn from harsh lesson endured by United Airlines in treating passengers

An American Airlines plane on the tarmac of McCarran International Airport in Las Vegas, Nevada. Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy by swiftly investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms. Photo: AFP

News

World

United States & Canada

American Airlines attendant makes mother cry, challenges man to hit him


American Airlines apologises after flight attendant challenges passenger to ‘hit me’ over stroller incident

.css-1c6uqr6{color:inherit;font-weight:inherit;font-size:inherit;font-family:inherit;line-height:inherit;overflow-wrap:break-word;}American Airlines attendant makes mother cry, challenges man to hit him

American Airlines attendant makes mother cry, challenges man to hit him