An American Airlines plane on the tarmac of McCarran International Airport in Las Vegas, Nevada. Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy by swiftly investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms. Photo: AFP
American Airlines learn from harsh lesson endured by United Airlines in treating passengers
An American Airlines plane on the tarmac of McCarran International Airport in Las Vegas, Nevada. Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy by swiftly investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms. Photo: AFP