An American Airlines plane on the tarmac of McCarran International Airport in Las Vegas, Nevada. Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy by swiftly investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms. Photo: AFP

American Airlines learn from harsh lesson endured by United Airlines in treating passengers

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An American Airlines plane on the tarmac of McCarran International Airport in Las Vegas, Nevada. Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy by swiftly investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms. Photo: AFP
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