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Rising on the top: elevator industry leader KONE uses IBM Cloud platform to build IoT-based connected maintenance services

  • KONE and IBM partnership brings safety, transparency and intelligence to services for elevators and escalators
  • Power of data and analytics ensures a range of information is known about all connected elevators in real time

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KONE’s 24/7 Connected Services is an IoT-based remote monitoring and diagnostics service that operates around the clock, improving the operational reliability of elevators and equipment, and making it even safer to use. Photo: KONE

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In Hong Kong, packed with high-rise buildings, elevators play a crucial role in transportation. According to government figures, at the end of 2017 there were 66,200 elevators in Hong Kong, but 53 percent of them (35,200) were more than 20 years old.

There is an urgent need for modernisation solutions, bringing existing elevators up to the required safety standards and ensuring the safety of passengers and other building users.

Companies that adapt to change quickly and actively embrace technological innovations are better situated to address these issues than those that are slow on the uptake.

KONE technicians service more than million elevators and escalators globally. Photo: KONE
KONE technicians service more than million elevators and escalators globally. Photo: KONE

From a cloud computing foundation, the Internet of Things (IoT), blockchain and artificial intelligence (AI) are central to developing a seamless, safe and efficient living and working environment for growing urban populations.

IBM is the world’s leader in enterprise AI, IoT and cognitive analytics, and the company’s suite of enterprise-ready tools and services, Watson, is transforming business practices.

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