I would like to respond to the reader who inquired about Cathay Pacific's method for allocating preferred seating (letter headlined, 'Cathay's seats tell a tall story', Sunday Morning Post, February 28).
We regret the reader was not able to secure an emergency exit seat on his flight. Our policy is to allow all passengers the chance to reserve preferred seats, including emergency exit seats, however we do give priority to certain categories of our passengers during the reservation stage including Marco Polo Club members, and first class and business class passengers.