FINDING SATISFACTION

PRODUCT/SERVICE 1997 1998 score score Chinese restaurants 88.3 67.4 Air conditioners 76.3 75.6 Drinks/milk 75.3 75.6 Electricity supply 74.4 70.0 Petrol 73.1 71.4 Newspapers 72.5 71.4 Hi-fis 72.0 71.3 Local telephones 71.1 71.0 Broadcasting stations 70.5 72.7 Supermarkets 69.8 71.0 Postal service 69.6 72.5 Clothing 69.2 69.8 Public transport 66.7 68.0 Weekly news magazines 62.2 61.5 Private housing: rent 60.6 61.5