Deanna Lam Wai-yee, senior registered nurse at Baptist Hospital, is in charge of its outpatients department and gets great satisfaction from offering the best customer service
I am a senior registered nurse in the outpatients department of Baptist Hospital in Kowloon Tong. My duties involve managing the day-to-day running of the department as well as practical hands-on nursing. At the moment I supervise around 55 staff - 27 nurses, 20 health care assistants and eight health assistants, and try to create an atmosphere of good nursing care with attention to customer service. Nurses in the outpatients department perform all the usual duties: wound care, the administering of injections, and the application of dressings. We also have a consultation clinic, a small emergency room and a health screening programme for patients.