listening

Complaints at the Palace Hotel

Lily has got a summer job working on the reception desk of the Palace Hotel. Today she has to fill in four complaints forms for guests who were not satisfied with their rooms. Listen to the conversations and complete the forms. Identify what problems each guest had. If the problem is not listed on the form, write it under 'Other'.

Question 1

Question 2

Question 3

Question 4

Answers

Form 1: 714 / air con / mini-bar / lighting

Form 2: 320 / shower / bath / pillows / other (newspaper)

Form 3: 984 / heating / mini-bar / towels

Form 4: 657 / toilet / pillows / other (soap/shampoo)