Hoi Ha village in Sai Kung. Despite a population of about half a million, Sai Kung lacks high-speed internet connectivity. Photo: Edward Wong
Source:
https://scmp.com/comment/letters/article/2154417/hong-kongs-now-tv-and-broadband-service-leaving-customers-loss Letters
Hong Kong’s Now TV and broadband service leaving customers at a loss
Now TV’s Fifa World Cup presentation team. The channel bagged the rights to air the soccer event in Hong Kong, but some subscribers are finding the live coverage spotty. Photo: Handout
It’s really a question of what more one can say about Now TV except, perhaps, cancel my subscription?
This, after months of first trying to reach a human on their “24-hour customer hotline service”, which is always busy before “Ground Control” finally reaches a “Major Tom”.
That resulted in being given instructions such as unplugging my modem and then switching the television back on – an exercise in futility – to then having Team Now TV actually visit my flat and give both television sets a complete overhaul. Everything began to hum and purr perfectly – for around a month.
Alas, everything has fallen apart again with constant interruptions to the “live” coverage of the World Cup matches and Channel 668, which carries the “live” horse racing. This is not fun for the viewer.
No, I am not going to bother trying to reach a human by calling the customer hotline. But if someone at PCCW with any real power to bring about positive change reads this, please help.
Hans Ebert, Wan Chai
Sai Kung internet speeds are still stuck in the slow lane
Last week, Indian telecom giant Reliance committed to launching its free JioGigaFiber service to thousands of cities and hundreds of millions of people across India.
Also last week, my wife was in Powell River, Canada. Although only 40 minutes by small plane from Vancouver, it takes about nine hours to drive there because it’s so remote. Powell River has a population of 13,150 but enjoys high-speed internet through its fibre-optic network.
Why is it that from my house in Sai Kung – a district with about half a million residents – internet speeds are painfully slow? Now broadband won’t upgrade to a high-speed network, so how about the government step in to upgrade all networks in Hong Kong? Wouldn’t this align with the goal to make us more competitive?
Ran Elfassy, Sai Kung