TeamViewer catapults business productivity through secure remote connectivity

Country Business Reports interviews and articles by Discovery Reports www.discoveryreports.com

Companies that want to simplify business processes and improve client servicing time can turn to German software provider TeamViewer for help. The popular remote connectivity platform makes services more efficient and convenient through a range of remote connectivity applications that fits any industry or company size, and runs on any major device and operating system.

For more than a decade, TeamViewer’s secure remote connectivity software has been helping customers achieve meaningful results. Success stories echo continuously across TeamViewer’s clients – from start-ups and small and medium firms to large enterprises. Its cloud-based technologies, which enable remote support, remote access, remote monitoring, remote management and online collaboration, empower millions of people and numerous businesses worldwide.

TeamViewer has been installed on more than 2 billion devices since its inception in 2005. It has around 340 million yearly active devices. Providing the connective layer through an easy-to-download, easy-to-use, horizontal and open platform, TeamViewer acts as a catalyst in promoting ideas and amplifying people’s ability to solve issues where distance and time would have otherwise prevented it.

“Everything a person does by a physical visit today – be it a maintenance, repair or advisory process, or simply helping a family member with technical problems – can be effectively done by that person remotely by using our solutions,” says Oliver Steil, CEO of TeamViewer. “We offer significant value, not just in savings, but also in error reduction, reliability and customer satisfaction.”

Complex information technology (IT) challenges for entrepreneurs, small businesses and global firms are a thing of the past with TeamViewer’s Remote Management product. The tool allows companies to account for all IT administration operations and systems from one central location. This reduces costly downtime and prevents possible data loss. Simple, customisable and scalable, TeamViewer Remote Management promotes efficiency by monitoring devices proactively, deploying assets within seconds, protecting devices against malicious software, and reliably securing data.

Using augmented reality features for offline or real-world service use cases, TeamViewer Pilot seeks to empower businesses by providing instant help, enhanced availability, and time and money savings. Through remote-camera sharing and real-time video streaming, TeamViewer Pilot lets on-site employees or clients share their smartphone camera’s view to act as the company’s eyes. This allows companies to immediately see the problem and readily help the person on-site to address it. At a glance, companies can observe and solve any kind of equipment, machinery or infrastructure issue.

As a home-grown German company, TeamViewer sees increasing demand in the manufacturing and infrastructure sectors for internet of things (IoT) solutions such as for industrial machinery in smart factories or sensors in smart buildings. Offering a reliable and scalable cloud IoT solution, TeamViewer IoT provides remote access, control and monitoring capabilities from within other IoT platforms, solutions and hardware.

“More and more, we see companies taking the full suite and applying remote connectivity functionalities across the organisation. This includes digitalising and automating many business processes such as homeworking or teleworking, technical and field-service support, or IT management,” Steil says. “Enabling a dispersed workforce around the globe to collaborate efficiently is getting ever more complex, and we provide solutions that support this.”

TeamViewer is bringing its software solutions to Asia-Pacific. It has expanded its operations in five locations: Shanghai; Tokyo; Singapore, to serve Southeast Asia; Australia, which also covers New Zealand; and Mumbai. The highly innovative company continues to integrate its developments with top-tier software companies to roll out additional platforms that will serve the modern needs of smart cities, farms and factories.

“Digitalisation in Asia-Pacific is progressing very quickly especially in core markets such as China,” Steil says. “This trend will drive our growth in the region, and we are confident there will be a massive share uptake soon.”

www.teamviewer.cn