Uber is developing a ChatGPT-like AI bot to integrate into its app, as rivals DoorDash and Instacart do the same

  • CEO Dara Khosrowshahi said Uber is working on the chatbot and has been using machine learning for years
  • DoorDash is working on a system called DashAI to speed up ordering, while Instacart launched a bot powered by OpenAI’s tech to answer customer questions

An Uber banner adorns the facade of the New York Stock Exchange ahead of the ride-sharing company’s initial public offering on May 10, 2019. Photo: AFP
Uber Technologies Inc is developing an artificial intelligence-powered chatbot to integrate into its app, joining the long list of companies that are turning to the language tool to improve customer service, marketing and other automated tasks.

“We’re working on it right now,” chief executive officer Dara Khosrowshahi said Tuesday in an interview on the Bloomberg Technology show. He didn’t provide details on the specifics of what the chatbot would be capable of doing, but highlighted the ways Uber currently uses AI in its business.

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