Trip.com ordered to make exception to privacy policy in lawsuit that could open the door to further legal action

  • A court in eastern Zhejiang province’s Shaoxing ruled that Trip.com engaged in price discrimination
  • The ruling comes as the country is building a legal framework to restrict online platforms from excessive collection of personal data

View of the facilities of the travel services company Ctrip in Shanghai. Photo: AFP
Chinese online travel services giant Trip.com has been ordered by a mainland court to make an exception in the application of its privacy policy after finding that the Shanghai-based company engaged in price discrimination, potentially opening the company to further legal action that could force it to change its policies for all users.

The Keqiao District People’s Court in Shaoxing, a city in eastern Zhejiang province, last week ruled that Hong Kong-listed Trip.com must either allow for the plaintiff to use its services without agreeing to the platform’s privacy policy and service agreement or stop collecting unnecessary personal information.

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