https://www.scmp.com/rss/258285/feed SmarTone Mobile Communications is a mobile phone operator in Hong Kong, and partly owned by Sun Hung Kai Properties. SmarTone was launched by Sun Hung Kai Properties and ABC Communications in 1992. en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Jess Ma Jess Ma Hong Kong’s major social media, messaging platform providers and telecoms firms have pledged to strengthen checks on advertisers’ identities and remove fraudulent advertisements embedded with phishing links. Seven social media or messaging platforms and six telecommunications companies have joined the Hong Kong Monetary Authority’s (HKMA) Anti-scam Consumer Protection Charter 3.0. The initiative commits them to proactively detecting fraud on their platforms and networks, as well as cooperating... https://www.scmp.com/news/hong-kong/law-and-crime/article/3317592/hong-kong-tech-and-telecoms-giants-unite-combat-online-fraud?utm_source=rss_feed https://www.scmp.com/news/hong-kong/law-and-crime/article/3317592/hong-kong-tech-and-telecoms-giants-unite-combat-online-fraud?utm_source=rss_feed Wed, 09 Jul 2025 14:00:35 +0000 Recent advances in mobile technology have made black spots and dropped calls inside flats and buildings unacceptable for individual consumers and businesses, especially as more people work, study and get their entertainment online. Indoor 4G coverage is currently sufficient to meet most consumers’ mobile broadband needs, but it has serious limitations in terms of latency, capacity and uniform experience for more bandwidth-hungry programs and large-scale industrial applications. Those... https://www.scmp.com/tech/gear/article/3112624/how-will-broad-indoor-coverage-drive-global-5g-adoption?utm_source=rss_feed https://www.scmp.com/tech/gear/article/3112624/how-will-broad-indoor-coverage-drive-global-5g-adoption?utm_source=rss_feed Sat, 05 Dec 2020 23:30:08 +0000 Developers should make the use of protective gear mandatory and improve supervision of safety measures to minimise accidents as mishaps at Hong Kong’s smaller construction sites remain worryingly high, said industry observers. Sun Hung Kai Properties, the city’s largest developer by market cap, meanwhile has placed the most notable bet on new technology to take the lead and optimise the safety of its construction sites. “In recent few years, the number of deaths … has remained at around 20,”... https://www.scmp.com/business/article/3092975/sun-hung-kai-properties-use-smart-helmets-construction-workers-cuts-down?utm_source=rss_feed https://www.scmp.com/business/article/3092975/sun-hung-kai-properties-use-smart-helmets-construction-workers-cuts-down?utm_source=rss_feed Tue, 14 Jul 2020 03:45:11 +0000 SmarTone Telecommunications has teamed up with Swedish equipment supplier Ericsson to become the first mobile network operator in Hong Kong to launch a major trial of 5G-ready infrastructure. Senior executives at SmarTone, a subsidiary of Sun Hung Kai Properties, and Ericsson on Monday unveiled the ambitious initiative, which has initially targeted the city’s most densely populated districts. The two companies have started deploying Ericsson’s iteration of the technology called Massive... https://www.scmp.com/tech/innovation/article/2117661/smartone-and-ericsson-trial-hong-kongs-first-major-5g-ready-mobile?utm_source=rss_feed https://www.scmp.com/tech/innovation/article/2117661/smartone-and-ericsson-trial-hong-kongs-first-major-5g-ready-mobile?utm_source=rss_feed Mon, 30 Oct 2017 11:15:45 +0000 SmarTone Telecommunications, the No 3 mobile network operator in Hong Kong, is increasing its focus on establishing advanced new businesses after its total revenue fell 53 per cent year on year in the 12 months ended June 30. “While it is clear that the environment has been challenging and our profitability has been impacted, we have taken proactive measures to reposition our business for future growth,” said SmarTone chief executive Anna Yip in a conference call on Tuesday. “Active measures are... https://www.scmp.com/tech/enterprises/article/2108838/smartone-steps-new-business-initiatives-annual-revenue-drops-53?utm_source=rss_feed https://www.scmp.com/tech/enterprises/article/2108838/smartone-steps-new-business-initiatives-annual-revenue-drops-53?utm_source=rss_feed Tue, 29 Aug 2017 12:45:00 +0000 SmarTone Telecommunications, the city’s No 3 wireless network operator, has decided to close ranks with rival HKT to convince the Hong Kong government to change its mobile spectrum policy and step up the industry’s 5G preparations. “The industry is faced with rising spectrum costs and uncertainty regarding spectrum supply,” SmarTone chief executive Anna Yip said on Thursday, after the company reported its interim financial results for the six months ended December 31. “We urge the government to... https://www.scmp.com/tech/enterprises/article/2071499/smartone-joins-call-release-new-spectrum-drive-hong-kongs-5g?utm_source=rss_feed https://www.scmp.com/tech/enterprises/article/2071499/smartone-joins-call-release-new-spectrum-drive-hong-kongs-5g?utm_source=rss_feed Thu, 16 Feb 2017 13:00:30 +0000 Telecommunications operator SmarTone and Ericsson will partner to develop a mobile technology innovation hub to drive innovation for 5G applications in various industries, the companies said on Wednesday while showcasing Hong Kong’s first demo of the high-speed network. 5G, defined as the fifth generation of wireless mobile technology, is widely expected to be between 5 to 20 times faster than current 4G mobile networks, allowing users to download a high-definition movie over a mobile network... https://www.scmp.com/tech/article/2063259/smarttone-and-ericsson-join-forces-creating-5g-applications-various-industries?utm_source=rss_feed https://www.scmp.com/tech/article/2063259/smarttone-and-ericsson-join-forces-creating-5g-applications-various-industries?utm_source=rss_feed Wed, 18 Jan 2017 11:40:25 +0000 SmarTone Telecommunications Holdings, which runs the No 3 mobile network operator in Hong Kong, expects a steady rise in revenue as it takes the lead in bringing more bandwidth for the city’s data-hungry 4G mobile users. “Continuous increase in customer data usage offers opportunities for sustainable growth,” SmarTone interim chief executive Stephen Chau Kam-kun said on Tuesday at the announcement of the company’s latest financial results. SmarTone, a subsidiary of Sun Hung Kai Properties, saw... https://www.scmp.com/business/companies/article/1908744/hong-kongs-smartone-expects-boost-revenue-bringing-more-bandwidth?utm_source=rss_feed https://www.scmp.com/business/companies/article/1908744/hong-kongs-smartone-expects-boost-revenue-bringing-more-bandwidth?utm_source=rss_feed Tue, 02 Feb 2016 12:21:49 +0000 Hong Kong's communications watchdog has told telecoms operator SmarTone to submit a report after an outage yesterday left many of its subscribers disconnected. The Sun Hung Kai Properties subsidiary blamed the issue on a server fault plaguing its systems that caused a 20-minute breakdown of voice and data services on its 3G and 4G networks around lunchtime. The issue is believed to have affected tens of thousands of SmarTone's 1.9 million customers. When the network went down, users in Causeway... https://www.scmp.com/news/hong-kong/article/1710737/smartone-mobile-phone-network-goes-down-across-hong-kong?utm_source=rss_feed https://www.scmp.com/news/hong-kong/article/1710737/smartone-mobile-phone-network-goes-down-across-hong-kong?utm_source=rss_feed Thu, 12 Feb 2015 05:14:07 +0000 Hong Kong's incumbent mobile network operators could see improved financial performance next year, after the government concluded its much-anticipated public auction of radio spectrum on Monday. SmarTone Telecommunications, China Mobile Hong Kong and Hutchison Telecommunications Hong Kong were the winning bidders, paying a combined HK$2.42 billion in spectrum utilisation fees from 2016. "The completion of the 3G spectrum renewal auction has taken away uncertainties [in the city's... https://www.scmp.com/business/companies/article/1658267/smartone-and-china-mobile-biggest-spenders-3g-spectrum-auction?utm_source=rss_feed https://www.scmp.com/business/companies/article/1658267/smartone-and-china-mobile-biggest-spenders-3g-spectrum-auction?utm_source=rss_feed Tue, 09 Dec 2014 01:45:00 +0000 SmarTone Telecommunications Holdings, which has warned investors about a drop in net profit for the year to June, is likely to find its prospects turning brighter during this financial year after a lacklustre period in the mobile market. In a report, analysts at Barclays considered "the poor second half of [the operator's] recent fiscal year results as well flagged, despite the likely magnitude of being bigger than what we and the market expected". SmarTone, a subsidiary of Sun Hung Kai... https://www.scmp.com/business/companies/article/1582454/smartone-eyes-better-days-ahead?utm_source=rss_feed https://www.scmp.com/business/companies/article/1582454/smartone-eyes-better-days-ahead?utm_source=rss_feed Sun, 31 Aug 2014 20:21:27 +0000 SmarTone Telecommunications has stepped up the rhetoric against rival mobile network operator HKT's legal manoeuvre to examine its confidential iPhone distribution agreement with Apple. Douglas Li, the chief executive of SmarTone, yesterday said that the action was unfair and "a kind of fishing exercise" by HKT, the telecommunications arm of PCCW. The conflict stems from an application made by HKT to the government's Telecommunications Appeal Board on competition provisions to permit five of its... https://www.scmp.com/business/companies/article/1441421/smartone-slams-rival-hkts-fishing-exercise-over-its-iphone-deal?utm_source=rss_feed https://www.scmp.com/business/companies/article/1441421/smartone-slams-rival-hkts-fishing-exercise-over-its-iphone-deal?utm_source=rss_feed Wed, 05 Mar 2014 17:20:08 +0000 SmarTone Telecommunications, which saw its net profit fall in the six months to December, expects growth prospects to remain tough as the Hong Kong market awaits the 3G spectrum auction later this year and the release of a new smartphone that could boost consumer spending. Chief executive Douglas Li said yesterday that the company had adopted a conservative approach of "saving money for a rainy day" to prepare for that auction and the arrival of a new "hero" smartphone that could excite the... https://www.scmp.com/business/companies/article/1427336/smartone-bearish-growth-prospects-after-profit-falls-32pc?utm_source=rss_feed https://www.scmp.com/business/companies/article/1427336/smartone-bearish-growth-prospects-after-profit-falls-32pc?utm_source=rss_feed Thu, 13 Feb 2014 17:00:45 +0000 SmarTone Telecommunications saw its shares drop 15 per cent in Hong Kong trading yesterday after announcing a cut in its payout ratio on Wednesday, citing the need to invest in its network to meet consumers' growing data demands. SmarTone closed at HK$10.36 yesterday, its lowest price this year. The city's benchmark Hang Seng Index remained stable. VC Brokerage director Louis Tse Ming-kwong said there were some uncertainties about SmarTone in the near term and he would not encourage investors to... https://www.scmp.com/business/companies/article/1308977/smartone-shares-fall-after-cut-payout-ratio?utm_source=rss_feed https://www.scmp.com/business/companies/article/1308977/smartone-shares-fall-after-cut-payout-ratio?utm_source=rss_feed Thu, 12 Sep 2013 16:00:00 +0000 SmarTone Telecommunications has lowered its payout ratio to 60 per cent from 100 per cent, saying the move was prompted by the need to invest large sums in its networks to meet consumers' growing demand for mobile data and the government's 3G spectrum renewal policy. The company yesterday proposed a final dividend of 22 HK cents per share, representing 60 per cent of the net profit for the second half of the year to June. It said the payout ratio was cut to reserve cash for future investment to... https://www.scmp.com/business/companies/article/1308648/smartone-cuts-payout-ratio-boost-network?utm_source=rss_feed https://www.scmp.com/business/companies/article/1308648/smartone-cuts-payout-ratio-boost-network?utm_source=rss_feed Wed, 11 Sep 2013 16:00:00 +0000 With the launch of its 4G network in August last year, SmarTone Telecommunications predicted a big shift in subscriber traffic to its new high-speed mobile service. Apple's announcement in September last year that SmarTone would be its first 4G network partner in Hong Kong for the technology giant's then newly launched iPhone 5 certainly helped the operator's cause. SmarTone saw its customer base swell 7 per cent year on year to 1.74 million in the six months to December, with new customers... https://www.scmp.com/business/companies/article/1306580/smartone-net-profit-expected-dip-revenue-rise?utm_source=rss_feed https://www.scmp.com/business/companies/article/1306580/smartone-net-profit-expected-dip-revenue-rise?utm_source=rss_feed Sun, 08 Sep 2013 16:00:00 +0000 The Hong Kong government has failed to appraise fully the negative impact that its plan to reassign 3G spectrum in use and impose a significant increase in license fees would have on mobile services, say local network firms. PCCW's HKT, the city's largest telecommunications network operator, and SmarTone Telecommunications called on the government to conduct a sweeping review of its plan with help from expert consultants, according to their respective submissions to a public consultation that... https://www.scmp.com/business/companies/article/1212595/operators-call-review-3g-spectrum-plan?utm_source=rss_feed https://www.scmp.com/business/companies/article/1212595/operators-call-review-3g-spectrum-plan?utm_source=rss_feed Thu, 11 Apr 2013 16:00:00 +0000 Mobile network operator SmarTone Telecommunications has completed a US$200 million bond offering that will help finance the company's bid to renew its 3G spectrum licence in 2016. This is the first foray by SmarTone, a subsidiary of Sun Hung Kai Properties, into the international bond market. The 10-year notes issue, which is guaranteed by the company, carries a coupon of 3.875 per cent and a yield premium of 215 basis points above comparable US Treasury yields. In a filing with the Hong Kong... https://www.scmp.com/business/companies/article/1202203/smartone-completes-first-bond-offering?utm_source=rss_feed https://www.scmp.com/business/companies/article/1202203/smartone-completes-first-bond-offering?utm_source=rss_feed Thu, 28 Mar 2013 16:00:00 +0000 The mobile communications market will see costs spiral up for both consumers and service providers under the government's plan to seize and auction off chunks of 3G spectrum currently in use, according to SmarTone Telecommunications. "It doesn't have to happen like this. But if it does, we're all going to pay more," SmarTone chief executive Douglas Li said. "The only ones benefiting are the government and the [telecommunications equipment] vendors. They must be bloody opening champagne now,... https://www.scmp.com/business/companies/article/1193204/higher-costs-loom-hong-kong-mobile-market-3g-spectrum-auction?utm_source=rss_feed https://www.scmp.com/business/companies/article/1193204/higher-costs-loom-hong-kong-mobile-market-3g-spectrum-auction?utm_source=rss_feed Sun, 17 Mar 2013 16:00:00 +0000 Hong Kong's four leading mobile network operators will likely step up the rhetoric against a government plan to take away and auction off chunks of their 3G spectrum at a Legislative Council meeting later this month. SmarTone Telecommunications, CSL, Hutchison Telecommunications Hong Kong and PCCW's HKT are to be invited by the legislative body's panel on information technology and broadcasting to discuss the issue on March 27, according to a Legco document. The Legco paper about the panel's... https://www.scmp.com/business/companies/article/1190172/legco-panel-look-3g-spectrum-issue?utm_source=rss_feed https://www.scmp.com/business/companies/article/1190172/legco-panel-look-3g-spectrum-issue?utm_source=rss_feed Wed, 13 Mar 2013 16:00:00 +0000 Hong Kong's four major mobile network operators may mount a legal challenge against a government plan to take away and auction off chunks of 3G spectrum that they currently use, sources said. The government, represented by the Communications Authority, is expected to decide on that plan in October, which would be exactly three years before the 3G spectrum licences of CSL, SmarTone Telecommunications, Hutchison Telecommunications Hong Kong and PCCW's HKT are due to expire. In the initial industry... https://www.scmp.com/business/companies/article/1188702/hong-kong-mobile-operators-gird-fight-against-3g-cuts?utm_source=rss_feed https://www.scmp.com/business/companies/article/1188702/hong-kong-mobile-operators-gird-fight-against-3g-cuts?utm_source=rss_feed Mon, 11 Mar 2013 16:00:00 +0000 SmarTone Telecommunications, which saw its interim net profit decline by 3 per cent, aims to target more lower-spending 3G network users to offset falling roaming revenue and stiff price competition in Hong Kong's 4G mobile market. "We're targeting customer segments previously underserved by SmarTone," chief executive Douglas Li said yesterday. SmarTone, a subsidiary of Sun Hung Kai Properties, posted net profit for the six months ended December 31 of HK$459.4 million, down from HK$475.3... https://www.scmp.com/business/companies/article/1153436/smartone-targets-3g-sector-fall-roaming-business-hits-profits?utm_source=rss_feed https://www.scmp.com/business/companies/article/1153436/smartone-targets-3g-sector-fall-roaming-business-hits-profits?utm_source=rss_feed Mon, 18 Feb 2013 16:00:00 +0000 It matters not whether it runs on a 3G or 4G network or that its map application does not know where the Bank of China is. Apple fans in Hong Kong do not care as long as they can lay their hands on the latest iPhone. The iPhone 5, which is thinner, longer and speedier, with 4G capability, debuted yesterday in nine markets, including Hong Kong, the United States, Australia and Japan, where iPhone fever drove hundreds to queue around the block. The technology giant is known for its tight grip on... https://www.scmp.com/business/companies/article/1042708/fever-over-iphone-5-hits-home-apples-latest-gadget-goes-sale?utm_source=rss_feed https://www.scmp.com/business/companies/article/1042708/fever-over-iphone-5-hits-home-apples-latest-gadget-goes-sale?utm_source=rss_feed Fri, 21 Sep 2012 16:00:00 +0000 SmarTone gives credence to the biblical saying: he who is last, shall be first. About 3½ years ago the company bet that high-speed 4G mobile services and devices would be widely supported over networks on the 1800-megahertz radio frequency band. SmarTone, a Sun Hung Kai Properties subsidiary, did not start its 4G service until last month. Rivals CSL, Three Hong Kong, PCCW Mobile and China Mobile Hong Kong launched their commercial 4G operations much earlier. But yesterday SmarTone saw its... https://www.scmp.com/business/companies/article/1042706/smartones-4g-bet-pays-iphone-5-launch?utm_source=rss_feed https://www.scmp.com/business/companies/article/1042706/smartones-4g-bet-pays-iphone-5-launch?utm_source=rss_feed Fri, 21 Sep 2012 16:00:00 +0000 Apple's new iPhone 5 is set to whip up a buying fervour when it hits Hong Kong and eight other markets today, defying speculators' expectations and pre-launch mockery of its features. It sold two million units in first-day preorders outside the US, more than twice the record of its predecessor, the iPhone 4S. Parallel trader Lau Chi-kong, of G-World Mobile in Mong Kok, said: "Orders have come in from Hong Kong and mainland China, and from as far as Thailand." Faced with possible chaotic demand,... https://www.scmp.com/news/hong-kong/article/1041789/first-iphone-5s-be-available-hk-stores-today?utm_source=rss_feed https://www.scmp.com/news/hong-kong/article/1041789/first-iphone-5s-be-available-hk-stores-today?utm_source=rss_feed Thu, 20 Sep 2012 16:00:00 +0000 Days before the iPhone 5 makes its debut in Hong Kong, two of the city's leading telecommunications services providers have separately unveiled new mobile strategies designed to harness the capabilities of Apple's new handset and other advanced smartphones. PCCW subsidiary HKT, which runs 4G operator PCCW Mobile and the city's largest fixed-line network, yesterday launched its "Smart Living" service to help local consumers use their smartphones and media tablets for so-called home... https://www.scmp.com/business/companies/article/1039409/hkt-smartone-gird-more-intense-rivalry-mobile-services?utm_source=rss_feed https://www.scmp.com/business/companies/article/1039409/hkt-smartone-gird-more-intense-rivalry-mobile-services?utm_source=rss_feed Mon, 17 Sep 2012 16:00:00 +0000 The newly launched iPhone 5 will be available in Hong Kong and eight other markets next Friday, with SmarTone Telecommunications serving as Apple's 4G mobile network partner in the city. CSL and Three HK also announced they would start selling the phone on that day and the latter has started accepting pre-registrations on the internet. But their pages include no reminder that subscribers will be connected to slower 3G networks before their infrastructure is ready. Taking the wraps off yesterday,... https://www.scmp.com/lifestyle/article/1036252/smartone-provides-iphone-5s-first-4g-network-hong-kong?utm_source=rss_feed https://www.scmp.com/lifestyle/article/1036252/smartone-provides-iphone-5s-first-4g-network-hong-kong?utm_source=rss_feed Thu, 13 Sep 2012 16:00:00 +0000 Hong Kong stocks dipped on Thursday, even as solar and property stocks gained sharply, as investors remained cautious ahead of the outcome of the U.S. Federal Reserve FOMC meeting just after midnight (HKT). “The market looks cheap, but investors are still a little bit cautious in the short term”, said Heather Hsu, head of research at Fortune CLSA Securities Ltd. “You can see Chinese government’s stimulus having an impact here and there, but those measures are unlikely to boost near-term... https://www.scmp.com/business/money/stock-talk/article/1035917/market-wrap-hong-kong-stocks-dip-ahead-fed-gcl-jumps?utm_source=rss_feed https://www.scmp.com/business/money/stock-talk/article/1035917/market-wrap-hong-kong-stocks-dip-ahead-fed-gcl-jumps?utm_source=rss_feed Thu, 13 Sep 2012 08:30:50 +0000 SmarTone Telecommunications broke through the HK$1 billion mark in net profit in its fiscal year to June. It said yesterday that it would increase capital spending to support the anticipated growth in high-speed 4G mobile network users. Chief executive Douglas Li said the carrier expected "a major shift in traffic to our 4G network" as more advanced 4G smartphones became widely available in the market from the next quarter. SmarTone, a Sun Hung Kai Properties subsidiary, saw net profit rise 36... https://www.scmp.com/business/companies/article/1029774/smartone-rings-hk1b-profit-boosts-spending-4g-development?utm_source=rss_feed https://www.scmp.com/business/companies/article/1029774/smartone-rings-hk1b-profit-boosts-spending-4g-development?utm_source=rss_feed Tue, 04 Sep 2012 16:00:00 +0000 In August last year, SmarTone Telecommunications' chief executive Douglas Li adamantly expressed the view that Hong Kong mobile users were not ready to embrace high-speed 4G services. CSL was the sole mobile network operator in Hong Kong at that time to operate a 4G network, based on the technology called Long-Term Evolution (LTE). The firm introduced its 4G service in November 2010, the first carrier in Asia to do so. Unfazed by CSL's lead, Li said SmarTone management was "more focused on... https://www.scmp.com/business/companies/article/1028479/smartone-refocuses-4g-expansion?utm_source=rss_feed https://www.scmp.com/business/companies/article/1028479/smartone-refocuses-4g-expansion?utm_source=rss_feed Sun, 02 Sep 2012 16:00:00 +0000 The city has gone "the full monty" in high-speed mobile coverage, as all five local wireless network operators now offer advanced 4G services. SmarTone Telecommunications launched its 4G network yesterday to join rivals CSL, Three Hong Kong, PCCW Mobile and China Mobile Hong Kong in delivering a faster mobile broadband experience to consumers and businesses. Based on the technology, called Long-Term Evolution (LTE), 4G networks can provide theoretical internet download speeds of up to 100... https://www.scmp.com/business/companies/article/1024774/hong-kong-casts-wide-4g-coverage-after-smartone-launch?utm_source=rss_feed https://www.scmp.com/business/companies/article/1024774/hong-kong-casts-wide-4g-coverage-after-smartone-launch?utm_source=rss_feed Tue, 28 Aug 2012 16:00:00 +0000 SmarTone has been fined HK$130,000 by the telecoms watchdog for a service disruption that resulted in thousands of users losing their mobile phone and internet connections for at least four hours earlier this year. The disruption was caused by a power failure at a switchboard station in Central and Western District on April 9. Some customers also complained that SmarTone failed to post any information about it on its website throughout the day, while the customer hotline was constantly jammed.... https://www.scmp.com/article/1006546/smartone-fined-service-disruption?utm_source=rss_feed https://www.scmp.com/article/1006546/smartone-fined-service-disruption?utm_source=rss_feed Wed, 11 Jul 2012 16:00:00 +0000 The breakdown in SmarTone's mobile coverage on Monday was caused by a back-up power generator in Sha Tin restarting itself repeatedly, the telecoms operator said yesterday. SmarTone, a subsidiary of Sun Hung Kai Properties, is facing a barrage of criticism and a possible fine from telecoms watchdog Ofca after a quarter of its mobile network coverage failed. The breakdown cut services to thousands of users on Hong Kong Island and at some train stations in Kowloon. The 21/2-hour power failure... https://www.scmp.com/article/998137/generator-blame-crash-smartone?utm_source=rss_feed https://www.scmp.com/article/998137/generator-blame-crash-smartone?utm_source=rss_feed Thu, 12 Apr 2012 16:00:00 +0000 Thousands of SmarTone mobile phone users were cut off yesterday or experienced problems after a power failure at a switchboard station in Central and Western district. The problem snowballed after the backup power system also failed after a couple of hours. Some users complained of losing their phone and internet connections from 11am, while others said they could make but not receive calls. They complained that SmarTone did not post any information on its website throughout the day, while the... https://www.scmp.com/article/997841/glitch-cuts-smartonesmobile-phone-service?utm_source=rss_feed https://www.scmp.com/article/997841/glitch-cuts-smartonesmobile-phone-service?utm_source=rss_feed Mon, 09 Apr 2012 16:00:00 +0000 Mobile-phone operator SmarTone has bowed to public pressure over its earlier data plan flip-flop by offering customers the chance to rescind newly signed contracts. The offer applies to those who signed new unlimited data plans between February 2 and 12. It comes after angry SmarTone customers complained to the Consumer Council following the operator's decision to keep unlimited data plans, just days after announcing it was scrapping them. SmarTone announced two weeks ago that it would stop... https://www.scmp.com/article/992842/smartone-customers-can-cancel-data-plans?utm_source=rss_feed https://www.scmp.com/article/992842/smartone-customers-can-cancel-data-plans?utm_source=rss_feed Thu, 16 Feb 2012 16:00:00 +0000 Dozens of angry and confused smartphone users rang Consumer Council hotlines yesterday after SmarTone reversed its decision to scrap unlimited mobile data plans. The operator, which boasts more than a million subscribers, announced two weeks ago it would stop offering unlimited plans to new clients from February 13 to meet new rules requiring phone service providers to spell out the devil in the detail of their unlimited plans. The rules were introduced this week in response to consumer... https://www.scmp.com/article/992696/smartones-data-flip-flop-dials-users-frustration?utm_source=rss_feed https://www.scmp.com/article/992696/smartones-data-flip-flop-dials-users-frustration?utm_source=rss_feed Tue, 14 Feb 2012 16:00:00 +0000