https://www.scmp.com/rss/320935/feed Ravi Chhabra leads Accenture’s financial services business in Hong Kong en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Recently Amazon launched the world’s first no-checkout grocery store, which can detect what you take off the shelves before charging you through your smartphone. Similar game-changing technology innovations are going to transform how management teams structure their workforce. Robotic process automation has the potential to add massive value across sectors. Circle K Europe, previously Statoil Fuel & Retail, has streamlined its finance, IT and customer service using this. The robots have changed... https://www.scmp.com/business/article/2066016/key-technology-trends-2017-retail-managers-hong-kong?utm_source=rss_feed https://www.scmp.com/business/article/2066016/key-technology-trends-2017-retail-managers-hong-kong?utm_source=rss_feed Fri, 27 Jan 2017 06:42:50 +0000 Imagine a Hong Kong bank customer who wants to buy a village house with “some green space”. What could an agile, digitally savvy Hong Kong bank of the future do with this information? An agile bank could help the customer find realtors who are willing to show houses in the new territories and on outlying islands. When the customer is ready to move, that bank could price shop and schedule movers for the customer. And once the buyer moves into the dream home, the bank could help them remodel with... https://www.scmp.com/business/china-business/article/1976250/effective-use-data-management-can-bring-rewards-bank?utm_source=rss_feed https://www.scmp.com/business/china-business/article/1976250/effective-use-data-management-can-bring-rewards-bank?utm_source=rss_feed Fri, 17 Jun 2016 10:00:00 +0000 We advise financial services firms on how to transform their businesses, and this inevitably involves helping clients restructure who does what and how. In recent years, we’ve seen the emergence of radical, technology-driven workforce transformation tools that are helping human resources executives deliver significant business results. These tools include mobile learning and gamification, which can help in the process of change management – guiding people through a journey towards a specific... https://www.scmp.com/business/article/1913915/game-how-playing-makes-work-fun?utm_source=rss_feed https://www.scmp.com/business/article/1913915/game-how-playing-makes-work-fun?utm_source=rss_feed Fri, 19 Feb 2016 02:00:31 +0000 No matter what your industry, cyber security needs to be top of mind for management teams. These days, with organised cyber criminals running mass-scale hacking operations and then selling information about institutional vulnerabilities, companies need to be proactive in their defence. A worldwide survey of more than 900 executives conducted by Accenture Strategy found that more than two-thirds of respondents believe the likelihood of a cyberattack to be “very” or “extremely” high and a similar... https://www.scmp.com/business/article/1901031/managers-need-take-cybersecurity-seriously?utm_source=rss_feed https://www.scmp.com/business/article/1901031/managers-need-take-cybersecurity-seriously?utm_source=rss_feed Fri, 15 Jan 2016 02:00:55 +0000 ’Tis the season for regret. Early January is when many people make New Year resolutions based, at least in part, on what we think we’ve got wrong. We ate too much turkey, drank too much egg nog, and haven’t actually managed to use that new gym membership. Before you start to pour wine down the sink and commit yourself to the latest draconian diet, it might be worth stepping back and thinking about what’s motivating you to take such drastic action. If it is something as simple as seasonal over... https://www.scmp.com/business/article/1898349/understanding-your-own-motives-helps-make-you-more-successful-leader?utm_source=rss_feed https://www.scmp.com/business/article/1898349/understanding-your-own-motives-helps-make-you-more-successful-leader?utm_source=rss_feed Fri, 08 Jan 2016 02:00:47 +0000 The results of a recent global survey to discover how many banks’ boards had members with experience of technology were very surprising. Only 6 per cent of board members of the world’s top 109 banks have professional technology experience – and only three of those banks have a chief executive with a professional technology background, the survey, commissioned by Accenture, found. Given how Asian companies often positions themselves as tech-savvy, you might have thought the number would be higher... https://www.scmp.com/business/article/1885502/management-needs-think-tech?utm_source=rss_feed https://www.scmp.com/business/article/1885502/management-needs-think-tech?utm_source=rss_feed Fri, 04 Dec 2015 02:00:45 +0000 Digital is reinventing the fundamental experience of people at work, including how work is organised, the work people do and even the profile of the workforce. Today’s leaders need to think about how to use this digital disruption to help their employees adapt to these rapidly changing demands. Just over half of senior executives, recently surveyed by Accenture and The Economist Intelligence Unit, expect digital to cause significant change or complete transformation in their industries. Consider... https://www.scmp.com/business/article/1877785/mind-blowing-changes-are-about-rip-through-workplace-thanks-digital?utm_source=rss_feed https://www.scmp.com/business/article/1877785/mind-blowing-changes-are-about-rip-through-workplace-thanks-digital?utm_source=rss_feed Fri, 13 Nov 2015 02:00:30 +0000 You’ve probably heard the phrase “play to your strengths”. The most famous proponent is arguably Marcus Buckingham, the New York Times best-selling author of books such as First, Break All the Rules: What the World’s Greatest Managers Do Differently, and Now, Discover your Strengths. His premise is simple: if you want to motivate employees, help them build on their strengths rather than hound them about their weaknesses. If you ask someone to do something they excel at, chances are it’s also... https://www.scmp.com/business/article/1875228/encourage-your-staff-play-their-strengths?utm_source=rss_feed https://www.scmp.com/business/article/1875228/encourage-your-staff-play-their-strengths?utm_source=rss_feed Fri, 06 Nov 2015 02:00:44 +0000 You are probably reading this while sipping your coffee on a Saturday morning and probably don’t want to think deep thoughts on the weekend. But when it comes to running your business, perhaps you should. One question that I regularly come back to is “what is my purpose at work?” For most of us, this is not an easy question to answer and it can provoke serious existential thoughts: Why do I work? What difference am I really trying to make with my business? However, if you can resolve this simple... https://www.scmp.com/business/article/1870307/whats-your-personal-purpose-work?utm_source=rss_feed https://www.scmp.com/business/article/1870307/whats-your-personal-purpose-work?utm_source=rss_feed Fri, 23 Oct 2015 02:00:25 +0000 Even the most experienced managers are sometimes so busy and lost in the day-to-day swirl they forget to distinguish between what is important and what is urgent. Important things will move the dial in your business. They include big-picture, memorable projects and are most often directly related to your clients' success. Urgent tasks have immediate - or past due - deadlines. They are often menial check-list compliance items that you have deferred (handing in your expenses, for example) and now... https://www.scmp.com/business/companies/article/1865968/important-or-just-urgent-managers-need-stay-focused-big-picture?utm_source=rss_feed https://www.scmp.com/business/companies/article/1865968/important-or-just-urgent-managers-need-stay-focused-big-picture?utm_source=rss_feed Fri, 09 Oct 2015 16:19:29 +0000 Knowledge is power. It's an age-old adage. But these days the new adage is digital is power. The more you know about your customers the better placed you are to sell the right product to them. The more you know about your business, the better placed you are to run it efficiently. Digital gives you that power. The Industrial Revolution taught us that in manufacturing. Mechanising a process is often more cost-effective and therefore faster and more profitable. Digital offers the same game-changing... https://www.scmp.com/business/companies/article/1863663/using-digital-analytics-gain-knowledge-gain-power?utm_source=rss_feed https://www.scmp.com/business/companies/article/1863663/using-digital-analytics-gain-knowledge-gain-power?utm_source=rss_feed Fri, 02 Oct 2015 16:16:12 +0000 One of our global financial services managing directors was in Hong Kong recently to meet clients, discuss business plans and connect with our senior managers to get a pulse on their aspirations and experiences. At a dim sum lunch, he retold a story from his own entry-level days back in the 1980s, which reminded me of my entry-level days in the 1990s, and still holds true today because it is a timeless management lesson. He said that as an analyst he once spent three weeks, including weekends,... https://www.scmp.com/business/companies/article/1861342/good-managers-know-when-let-their-staff-fail-ensure-they-succeed?utm_source=rss_feed https://www.scmp.com/business/companies/article/1861342/good-managers-know-when-let-their-staff-fail-ensure-they-succeed?utm_source=rss_feed Fri, 25 Sep 2015 07:47:04 +0000