https://www.scmp.com/rss/322386/feed Alex Trott leads the distribution and marketing business for financial services at Accenture in Hong Kong en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Hong Kong managers of financial services companies need to recognise when their customers want to speak to a person and when a robot will do or even be preferred. Nearly seven in 10 consumers globally of banking, insurance and financial advisory services are willing to use robo-advice – computer-generated advice and services that are independent of a human advisor – according to a new report by Accenture. Yet, a high number of consumers still want human interaction for their more complex needs.... https://www.scmp.com/business/article/2061929/hk-managers-should-use-digital-technologies-connect-customers?utm_source=rss_feed https://www.scmp.com/business/article/2061929/hk-managers-should-use-digital-technologies-connect-customers?utm_source=rss_feed Fri, 13 Jan 2017 07:44:53 +0000 Earlier this week I hosted a cocktail party introducing the startups participating in Accenture’s FinTech Innovation Lab Asia-Pacific, with bankers from 20 financial institutions that will provide mentoring support. It was a classic case study in networking, and underscored the power of presenting your own business case personally. Eight startups were selected to participate in the program, and over the course of 12 weeks they will receive mentoring advice from the participating banks. This... https://www.scmp.com/tech/enterprises/article/2009016/power-passion-and-personal-touch?utm_source=rss_feed https://www.scmp.com/tech/enterprises/article/2009016/power-passion-and-personal-touch?utm_source=rss_feed Fri, 26 Aug 2016 05:03:27 +0000 Good business managers understand their customers. It sounds obvious but this basic fact is too often forgotten and so bears underscoring. New tools are now at executives’ disposal to get to know their clients — always a business objective for the best companies. The result is it is easier to gather information about customer needs. Then to analyse and distribute it more quickly and efficiently to front-line staff, or to customers themselves. Consider surveys. In the past, this was an expensive... https://www.scmp.com/business/companies/article/1930553/know-thy-customer-managers-need-use-digital-tools-more?utm_source=rss_feed https://www.scmp.com/business/companies/article/1930553/know-thy-customer-managers-need-use-digital-tools-more?utm_source=rss_feed Fri, 25 Mar 2016 04:10:10 +0000