https://www.scmp.com/rss/323873/feed Piercarlo Gera is a senior managing director of Accenture Financial Services en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Hong Kong managers of financial services companies need to recognise when their customers want to speak to a person and when a robot will do or even be preferred. Nearly seven in 10 consumers globally of banking, insurance and financial advisory services are willing to use robo-advice – computer-generated advice and services that are independent of a human advisor – according to a new report by Accenture. Yet, a high number of consumers still want human interaction for their more complex needs.... https://www.scmp.com/business/article/2061929/hk-managers-should-use-digital-technologies-connect-customers?utm_source=rss_feed https://www.scmp.com/business/article/2061929/hk-managers-should-use-digital-technologies-connect-customers?utm_source=rss_feed Fri, 13 Jan 2017 07:44:53 +0000