https://www.scmp.com/rss/324740/feed Gonzalo Luchetti is head of retail banking for Asia-Pacific at Citi en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Alibaba, Amazon, Uber, Grab and Airbnb, to name a few, are redefining customer expectations. Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a significant amount of time on social media and more broadly across various digital ecosystems. The ability to manage virtually day-to-day needs from the smartphone in your hand via any number of apps – social media, transport, weather, ordering a pizza,... https://www.scmp.com/business/banking-finance/article/2101363/future-banking-will-include-brick-and-mortar-branches?utm_source=rss_feed https://www.scmp.com/business/banking-finance/article/2101363/future-banking-will-include-brick-and-mortar-branches?utm_source=rss_feed Thu, 06 Jul 2017 03:32:22 +0000