https://www.scmp.com/rss/516289/feed Mylene Chan is a visiting faculty member at Peking University School of Transactional Law and a project manager at the Hong Kong Mediation Council Limited. She was recently a fellow of the International Institute of Conflict of Prevention and Resolution, a founders’ fellow at Mediators Beyond Borders International and an appointed delegate for the International Institute of Conflict of Prevention and Resolution to the United Nations Commission on International Law’s annual meetings and... en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Both Cathay Pacific Airways and United Airlines recently issued apologies. Public reception suggests Cathay’s was more effective. Apologies can have different meanings depending on how much they acknowledge that an injury has been inflicted and that it was wrong. Victims’ psychological needs (restoration of dignity, assurance of shared values and safety, and seeing the perpetrator suffer) are usually more greatly satisfied when both aspects are more prominently displayed. Cathay Pacific’s... https://www.scmp.com/comment/opinion/article/3229599/two-airlines-two-apologies-why-cathays-worked-uniteds-failed?utm_source=rss_feed https://www.scmp.com/comment/opinion/article/3229599/two-airlines-two-apologies-why-cathays-worked-uniteds-failed?utm_source=rss_feed Thu, 03 Aug 2023 00:15:13 +0000