https://www.scmp.com/rss/519035/feed en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com There will come a time when personal interaction in handling customer services becomes obsolete. And that time might be sooner than we thought. Companies have increasingly adopted artificial intelligence (AI)-powered chatbots to handle customer requests, leading to improved service management, reduced labour costs, and the efficient delivery of standardised services. But, what is the catch?   According to the latest report by Spherical Insights, Global Chatbot Market, the market size of global... https://www.scmp.com/presented/tech/topics/cultivating-innovation-mindset-stay-ahead/article/3267510/ai-vs-humans-who-wins-handling-service-rejections?utm_source=rss_feed https://www.scmp.com/presented/tech/topics/cultivating-innovation-mindset-stay-ahead/article/3267510/ai-vs-humans-who-wins-handling-service-rejections?utm_source=rss_feed Tue, 02 Jul 2024 01:54:08 +0000 Decentralised finance or DeFi emerged more than a decade ago alongside the rapid growth of cryptocurrencies as alternative investments. With no central authority, DeFi disrupts traditional financial systems and is a conduit to innovation. At the core of its disruptive power lies smart contracts on self-executing blockchains.   Similar to other financial products, DeFi is not immune to theft, which is caused by programming errors and incomplete contracts. In April 2023, for example,... https://www.scmp.com/presented/tech/topics/cultivating-innovation-mindset-stay-ahead/article/3267514/deep-look-burgeoning-blockchain-audit?utm_source=rss_feed https://www.scmp.com/presented/tech/topics/cultivating-innovation-mindset-stay-ahead/article/3267514/deep-look-burgeoning-blockchain-audit?utm_source=rss_feed Tue, 02 Jul 2024 01:53:07 +0000 In today’s competitive business environment, innovation is an often-heard mantra that eclipses all else. At the same time, teamwork has also gained greatly in importance, supported by the rise of workplace tools such as Slack, which has brought a “social media” designed for collaborative corporate culture. While organisations must have individuals working together to create innovation, do excellence and innovation actually arise from having clearly defined goals that all employees must... https://www.scmp.com/presented/business/topics/cultivating-innovation-mindset-stay-ahead/article/3267508/how-lack-clarity-fuels-team-innovation?utm_source=rss_feed https://www.scmp.com/presented/business/topics/cultivating-innovation-mindset-stay-ahead/article/3267508/how-lack-clarity-fuels-team-innovation?utm_source=rss_feed Tue, 02 Jul 2024 01:52:09 +0000 Start-ups often face the challenge of securing funding to scale up their operations. How are they going to get their first bucket of gold? In the modern era, crowdfunding has emerged as an alternative to traditional financing like bank loans or angel investments for its edge to raise funds from a large pool of individuals, while showcasing innovative ideas to a broad audience.  Today, crowdfunding is now a mainstream capital source for entrepreneurs. According to a recent report by Fortune... https://www.scmp.com/presented/business/topics/cultivating-innovation-mindset-stay-ahead/article/3267515/when-following-crowd-weakens-crowdfunding?utm_source=rss_feed https://www.scmp.com/presented/business/topics/cultivating-innovation-mindset-stay-ahead/article/3267515/when-following-crowd-weakens-crowdfunding?utm_source=rss_feed Tue, 02 Jul 2024 01:51:08 +0000 According to the World Economic Forum Global Risks Report 2024, extreme weather events are predicted to be the greatest risk to humanity over the next decade. However, a recent study conducted by a global organisation found that only 21% of executives in the Asia Pacific region ranked climate change as a boardroom priority. Against the backdrop of looming economic and geopolitical headwinds, what lies ahead for sustainability?   To illuminate the path forward, Professor Sean Zhou, an... https://www.scmp.com/presented/news/hong-kong/education/topics/cultivating-innovation-mindset-stay-ahead/article/3267519/harmonising-profitability-and-sustainability-thrive-new-green-era?utm_source=rss_feed https://www.scmp.com/presented/news/hong-kong/education/topics/cultivating-innovation-mindset-stay-ahead/article/3267519/harmonising-profitability-and-sustainability-thrive-new-green-era?utm_source=rss_feed Tue, 02 Jul 2024 01:50:08 +0000