https://www.scmp.com/rss/520978/feed Deliveroo is a food-delivery platform which in March 2025 announced that it would exit the Hong Kong market the following month, leaving the city to rivals Foodpanda and Keeta. en https://assets.i-scmp.com/static/img/icons/scmp-meta-1200x630.png https://www.scmp.com Jean Iau Jean Iau At the height of the Covid-19 pandemic, sales director Sabir Ansari relied on Deliveroo almost daily for burgers and pasta delivered to his door in Singapore. Over time, the 31-year-old said, it became harder to justify the service’s costs as rival platforms such as Grab and Foodpanda offered more food options and aggressive promotions that made “delivery fees way cheaper”. “It was a no-brainer,” he said. For Deliveroo, that kind of calculation among consumers became increasingly... https://www.scmp.com/week-asia/economics/article/3344705/what-deliveroos-singapore-exit-says-about-citys-food-delivery-wars?utm_source=rss_feed https://www.scmp.com/week-asia/economics/article/3344705/what-deliveroos-singapore-exit-says-about-citys-food-delivery-wars?utm_source=rss_feed Thu, 26 Feb 2026 06:51:13 +0000 SCMP Editorial SCMP Editorial As one of the world’s freest economies, Hong Kong knows that fair competition brings better quality, prices and choices. But for consumers and businesses, they care more about good deals and profits rather than whether the market environment is a level playing field. That is why individual industries can still be tainted by antitrust behaviour. Credit goes to the Competition Commission for curbing what appears to be an abuse of market power in the online food delivery service. Following... https://www.scmp.com/opinion/comment/article/3333651/keetas-fair-play-pledge-will-end-benefit-hong-kong-consumers?utm_source=rss_feed https://www.scmp.com/opinion/comment/article/3333651/keetas-fair-play-pledge-will-end-benefit-hong-kong-consumers?utm_source=rss_feed Sun, 23 Nov 2025 22:45:12 +0000 Oscar Liu Oscar Liu Foodpanda aims to bolster its position in the Hong Kong market in the first half of next year, following a 20 per cent rise in both the number of orders placed and the amount customers spent during the first 10 months of this year. The on-demand food and grocery delivery platform on Wednesday also said that the sector’s prospects were strong, asserting that the city offered ample room for further growth. Ryan Lai Wai-yan, CEO of Foodpanda Hong Kong, said the company achieved a 20 per cent growth... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3333418/foodpanda-feasts-20-growth-aims-lead-hong-kong-market-2026?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3333418/foodpanda-feasts-20-growth-aims-lead-hong-kong-market-2026?utm_source=rss_feed Wed, 19 Nov 2025 10:14:17 +0000 Oscar Liu,Lam Ka-sing Oscar Liu,Lam Ka-sing Hongkongers could see cheaper meals and a healthier food delivery market after the city’s antitrust watchdog stepped in to curb unfair practices by a dominant platform, according to restaurant operators. They said on Thursday that Keeta’s pledge to lift restrictions on partnering restaurants would allow them to lower prices and foster more competition, all while benefiting consumers and businesses. Aman Kwok, the second-generation owner of the 50-seat Kam Shing Restaurant in Shau Kei Wan, said... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3332639/cheaper-meals-menu-after-delivery-giant-keeta-vows-play-fair-hong-kong?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3332639/cheaper-meals-menu-after-delivery-giant-keeta-vows-play-fair-hong-kong?utm_source=rss_feed Thu, 13 Nov 2025 09:27:05 +0000 Reuters,dpa Reuters,dpa British authorities arrested almost one in five people they checked in a week-long crackdown on migrants working illegally as delivery riders last month, the government’s interior ministry said on Saturday. Immigration enforcement officers stopped and questioned 1,780 individuals between July 20 and 27 and 280 people were arrested, the interior ministry said, adding asylum support was being reviewed for 53 of those detained. The operation was part of a push by the government to tackle illegal... https://www.scmp.com/news/world/europe/article/3321292/280-arrested-uk-cracks-down-illegal-delivery-riders?utm_source=rss_feed https://www.scmp.com/news/world/europe/article/3321292/280-arrested-uk-cracks-down-illegal-delivery-riders?utm_source=rss_feed Sat, 09 Aug 2025 01:55:32 +0000 Harvey Kong,Oscar Liu Harvey Kong,Oscar Liu Hong Kong food delivery rider John Lam* cannot afford to make a single mistake while working. The 40-year-old takes extreme care while delivering orders on his motorcycle, knowing that if he has a work-related accident he will receive few employment benefits and minimal compensation. “I understand that being highly responsive to my phone can lead to more orders. But for safety reasons, I only handle my phone when my vehicle has completely stopped,” said Lam, who delivers food for the city’s two... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3314208/hong-kongs-gig-economy-workers-want-industry-regulated-can-city-deliver?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3314208/hong-kongs-gig-economy-workers-want-industry-regulated-can-city-deliver?utm_source=rss_feed Fri, 13 Jun 2025 00:30:15 +0000 Jiang Chuqin,Oscar Liu Jiang Chuqin,Oscar Liu Hong Kong authorities will present a proposal to improve the rights of food delivery workers this year and consider legislative means to provide better protections after a number of recent labour disputes and protests involving riders. Secretary for Labour and Welfare Chris Sun Yuk-han told lawmakers at a Legislative Council meeting on Wednesday that authorities would reinforce the protection of workers on food delivery apps and had set up a liaison group comprising representatives from the... https://www.scmp.com/news/hong-kong/society/article/3312136/hong-kong-consider-stronger-laws-protect-food-delivery-workers-year?utm_source=rss_feed https://www.scmp.com/news/hong-kong/society/article/3312136/hong-kong-consider-stronger-laws-protect-food-delivery-workers-year?utm_source=rss_feed Wed, 28 May 2025 09:27:47 +0000 Harvey Kong Harvey Kong Riders working for Keeta, a major food delivery platform in Hong Kong, are demanding better payment from the company after staging strikes in two areas on Saturday. Dozens of delivery workers, who protested during lunch and dinner hours on Saturday in Tsuen Wan, stated in an open letter that the Meituan-owned platform had reduced their pay per delivered order. “Since May, your platform [has kept] on decreasing the order fee. It is not me, we all Tsuen Wan riders are receiving the orders fee less... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3309860/keeta-riders-hong-kong-strike-over-pay-reduction-and-no-peak-hour-subsidies?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3309860/keeta-riders-hong-kong-strike-over-pay-reduction-and-no-peak-hour-subsidies?utm_source=rss_feed Sat, 10 May 2025 11:11:19 +0000 Ambrose Li,Olga Wong Ambrose Li,Olga Wong Referring workers to labour authorities to claim unpaid wages is “irresponsible”, a lawmaker and a fellow unionist have said, slamming the owners of a three-decade-old Hong Kong congee restaurant chain that closed abruptly and left more than 100 employees in limbo. They also said ahead of a staff meeting on Friday that the government’s safety net might not fully cover the unpaid wages owed to workers of the Ocean Empire Food Shop chain. The Labour Department said more than 100 workers had sought... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3309673/irresponsible-hong-kong-congee-chain-slammed-asking-government-pay-workers?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3309673/irresponsible-hong-kong-congee-chain-slammed-asking-government-pay-workers?utm_source=rss_feed Fri, 09 May 2025 04:33:09 +0000 Fiona Chow Fiona Chow A group of couriers said they would file claims against Deliveroo after the food delivery platform failed to give them any compensation as the company exited the Hong Kong market on Monday. The Riders’ Rights Concern Group said the 16 couriers were among an estimated 12,000 riders who were not given any employee entitlements by Deliveroo, as they were considered self-employed workers. London-based Deliveroo announced it was closing down in Hong Kong after a nine-year run, with certain assets to... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3305563/deliveroo-riders-take-legal-action-over-compensation-platform-exits-hong-kong?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3305563/deliveroo-riders-take-legal-action-over-compensation-platform-exits-hong-kong?utm_source=rss_feed Mon, 07 Apr 2025 14:33:05 +0000 Food delivery is one of the few industries that thrived during the pandemic. But like many other businesses, platforms offering such on-demand services are undergoing tough restructuring expedited by changing consumption and work patterns. The exit of Deliveroo from Hong Kong has not only affected its customers and workers; it also says a lot about surviving a challenging market as the city’s sluggish economy continues to put businesses to the test. Announcing that its service would end on April... https://www.scmp.com/opinion/comment/article/3302593/deliveroos-exit-offers-lesson-competition-hong-kong?utm_source=rss_feed https://www.scmp.com/opinion/comment/article/3302593/deliveroos-exit-offers-lesson-competition-hong-kong?utm_source=rss_feed Sun, 16 Mar 2025 22:45:16 +0000 Oscar Liu Oscar Liu Over the past five years, Hongkonger Tam Yuen has made an average of HK$50,000 (US$6,435) per month from food deliveries, on top of what he earns from his full-time remote job. The 40-year-old motorcyclist said on Monday that he had been relying on Foodpanda and Meituan’s Keeta to supplement his income while witnessing trickling orders from Deliveroo Hong Kong, whose services will end on April 7. “The closure of Deliveroo is expected and inevitable. Its payment per order significantly lags... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3301875/not-attractive-will-deliveroo-hong-kong-closure-affect-food-delivery-riders?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3301875/not-attractive-will-deliveroo-hong-kong-closure-affect-food-delivery-riders?utm_source=rss_feed Tue, 11 Mar 2025 03:38:50 +0000 Oscar Liu Oscar Liu On-demand food delivery platform Deliveroo will exit the Hong Kong market next month through a sale of certain assets to rival Foodpanda amid punishing competition. Deliveroo said on Monday that it had nominated liquidators Cosimo Borrelli and Jocelyn Chi from Kroll, a financial and risk advisory firm, to manage closure of the business and the remainder of its assets “in the most efficient way possible”. Deliveroo Hong Kong’s service will end on April 7, bringing a nine-year run in the market to... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3301769/food-delivery-platform-deliveroo-exit-hong-kong-market-april?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3301769/food-delivery-platform-deliveroo-exit-hong-kong-market-april?utm_source=rss_feed Mon, 10 Mar 2025 07:22:37 +0000 Foodpanda and Deliveroo will give Hong Kong restaurants more flexibility to switch over to rival delivery platforms and the option to sell dishes independently for less, as part of both companies’ commitments to the city’s antitrust watchdog. Restaurants that signed exclusive contracts with the two platforms could also work with smaller food delivery companies effective immediately, but Foodpanda and Deliveroo could block the eateries from working with emerging rival KeeTa, since it had a market... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3246661/foodpanda-deliveroo-give-hong-kong-eateries-more-flexibility-switch-rivals-option-sell-dishes-less?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3246661/foodpanda-deliveroo-give-hong-kong-eateries-more-flexibility-switch-rivals-option-sell-dishes-less?utm_source=rss_feed Fri, 29 Dec 2023 08:48:49 +0000 A new app has joined the competitive food delivery market in Hong Kong. KeeTa is currently in its test mode, serving only the Mong Kok and Tai Kok Tsui area in Kowloon, but the company plans to roll out to the rest of the city by the end of the year. Launched by mainland Chinese tech giant Meituan, KeeTa is bound to be a formidable challenger to Foodpanda and Deliveroo – which will be good for consumers and might even be better for restaurants, since the two major established players are... https://www.scmp.com/lifestyle/food-drink/article/3223202/delete-deliveroo-foodpanda-apps-your-phone-it-high-time-people-started-dining-restaurants-again?utm_source=rss_feed https://www.scmp.com/lifestyle/food-drink/article/3223202/delete-deliveroo-foodpanda-apps-your-phone-it-high-time-people-started-dining-restaurants-again?utm_source=rss_feed Thu, 08 Jun 2023 23:45:16 +0000 The top two food delivery platforms in Hong Kong have offered to ease the terms of their contracts with restaurants so smaller rivals can build market share after the city’s competition watchdog warned the deals might breach the anti-monopoly law. The Competition Commission on Thursday said Deliveroo and Foodpanda contracts contained potentially problematic provisions such as charging partnering restaurants lower commission rates if they worked exclusively with either company and penalising... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3222611/deliveroo-and-foodpanda-offer-amend-exclusivity-deals-hong-kong-restaurants-after-competition?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3222611/deliveroo-and-foodpanda-offer-amend-exclusivity-deals-hong-kong-restaurants-after-competition?utm_source=rss_feed Thu, 01 Jun 2023 09:58:55 +0000 Meituan, a mainland China food delivery service giant, on Monday launched new Hong Kong delivery brand KeeTa in a bid to grow its business outside its home turf. The Post looks at how the new platform might fit into a market already dominated by Foodpanda and Deliveroo, which have been in competition for more than seven years. What is KeeTa? KeeTa, launched on Monday morning, is Meituan’s first food delivery service outside the mainland. KeeTa said on Sunday the brand name was derived from the... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3221455/do-three-food-delivery-services-hong-kong-add-recipe-disaster-post-looks-market-conditions-keeta?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3221455/do-three-food-delivery-services-hong-kong-add-recipe-disaster-post-looks-market-conditions-keeta?utm_source=rss_feed Mon, 22 May 2023 14:26:42 +0000 Chinese on-demand local services giant Meituan has started recruiting riders in Hong Kong, signalling the company’s move to expand in the local food delivery market dominated by Foodpanda and Deliveroo. Apart from riders, Meituan is also looking to hire so-called foot soldiers who are dispatched on foot to make deliveries, according to a recruitment document posted on the company’s Telegram channel on Tuesday. Candidates eligible to work in Hong Kong as riders must be at least 18 years old,... https://www.scmp.com/tech/big-tech/article/3210968/chinese-demand-local-services-giant-meituan-recruits-hong-kong-riders-take-citys-food-delivery?utm_source=rss_feed https://www.scmp.com/tech/big-tech/article/3210968/chinese-demand-local-services-giant-meituan-recruits-hong-kong-riders-take-citys-food-delivery?utm_source=rss_feed Tue, 21 Feb 2023 09:00:14 +0000 Meituan is expanding its food delivery business to Hong Kong to take on the local duopoly of Foodpanda and Deliveroo, as part of a global push by the on-demand services giant to offset a slowdown in consumer spending at home. Meituan already provides lists of recommended restaurants and retailers in Hong Kong for mainland users of its app, but it has now begun recruiting people in the city to roll out its delivery service, according to a person familiar with the situation who asked to remain... https://www.scmp.com/tech/big-tech/article/3195463/meituan-plans-take-foodpanda-and-deliveroo-hong-kong-amid-slower?utm_source=rss_feed https://www.scmp.com/tech/big-tech/article/3195463/meituan-plans-take-foodpanda-and-deliveroo-hong-kong-amid-slower?utm_source=rss_feed Mon, 10 Oct 2022 11:00:15 +0000 Hong Kong’s antitrust watchdog is investigating the city’s two largest online food delivery services, Foodpanda and Deliveroo, over concerns the pair could use their dominant market positions to impose strict and exclusive deals on partner eateries. Local restaurants that have any information about the practices of the two food delivery giants were asked to come forward to the Competition Commission by February 11. In a statement on Thursday, the commission said it was specifically looking into... https://www.scmp.com/news/hong-kong/society/article/3164987/hong-kong-antitrust-watchdog-investigates-foodpanda?utm_source=rss_feed https://www.scmp.com/news/hong-kong/society/article/3164987/hong-kong-antitrust-watchdog-investigates-foodpanda?utm_source=rss_feed Thu, 27 Jan 2022 12:43:10 +0000 Deliveroo, one of the leading food delivery platforms in Hong Kong, has opened its fourth kitchen this year to cater to takeaway orders amid strong demand and competition during the Covid-19 pandemic. The new venture, part of the company’s delivery-only “Editions” kitchens, opened earlier this month in the residential Tseung Kwan O area, spanning more than 5,266 sq ft. Delivery-only kitchens allow restaurants to operate off-site “ghost kitchens” that handle only takeaway orders to cater to a... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3158963/deliveroo-hong-kong-opens-fourth-kitchen-year?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3158963/deliveroo-hong-kong-opens-fourth-kitchen-year?utm_source=rss_feed Wed, 08 Dec 2021 14:04:55 +0000 Deliveroo has partnered with supermarket chain ParknShop across Hong Kong as competition heats up in the city’s fast-growing grocery delivery market. From Thursday, customers using the food delivery app can order more than 1,000 different grocery items from 50 locations under the ParknShop brand, which is backed by tycoon Li Ka-shing’s AS Watsons Group. The supermarket chain has more than 250 outlets across the city, which includes brands such as Fusion, International and Taste. Brian Lo... https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3138499/deliveroo-expands-grocery-delivery-business-hong?utm_source=rss_feed https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3138499/deliveroo-expands-grocery-delivery-business-hong?utm_source=rss_feed Thu, 24 Jun 2021 03:00:08 +0000