How to write a critical email to coworkers without seeming like a jerk

Criticism that comes from a boss, via email is quite possibly the worst kind there is, not least of all because the words arrive unaccompanied by the smile or the hand on a shoulder that the critic might use IRL.

One potential solution is for managers to deliver all their feedback in person, and with a giant grin on their face.

Another, easier solution? Use the word “yet” in emails to soften the blow.

That’s according to Jocelyn K. Glei, author of “Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done.” In an interview with Business Insider, Glei explained why this word works like magic in an email conveying critical feedback.

She cited research by the psychologist Carol Dweck, who is known for her ideas about “fixed” and “growth” mindsets. Someone with a fixed mindset thinks their abilities are innate, and they can’t change their strengths and weaknesses. Someone with a growth mindset thinks they can develop new skills through challenge and even failure.

Those who adopt a growth mindset, Dweck has found, are generally better positioned for success.