Tencent apologises for outage at its Netflix-like video streaming service, in the latest example of glitch at Big Tech firm
- Some users shared screenshots on Weibo of the Tencent Video app displaying ‘failure to retrieve data’ messages
- Tencent Video said functions were being restored gradually and apologised for the outage
Tencent Video said it was “experiencing temporary technical issues” and that its team was working to fix the problems, according to a post published on Sunday evening on its official account on Chinese microblogging service Weibo following user complaints.
Some users shared screenshots on Weibo of the Tencent Video app displaying “failure to retrieve data” messages, while others said their subscription plans had become unusable.
Tencent Video said functions were being restored gradually and apologised for the outage. Tencent did not immediately respond to a request for comment on Monday on the current status of the service.
Tencent Video is engaged in fierce rivalry with other top video streaming sites in China, including Baidu’s iQiyi and Alibaba’s Youku, with the industry facing a new competitive threat from the rise of short video sites.
Tencent’s video streaming service had 117 million subscribers in the third quarter, down 2 per cent year-on-year, and it charges subscription fees for premium content starting at 30 yuan (US$4.21) each month.