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WeChat rolls out elderly ‘Care Mode’ as Tencent answers the call for an internet friendlier to China’s ageing population

  • When ‘Care Mode’ is enabled in WeChat, fonts and buttons are enlarged and the colour scheme is changed to make objects easier to see for the visually impaired
  • Beijing called on tech companies earlier this year to make apps more accessible to the elderly as it seeks to close the digital divide

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A Chinese customer uses WeChat to pay via a QR code at a market in Beijing on September 19, 2020. Tencent introduced a new Care Mode in the app that makes fonts and buttons bigger for the elderly and visually impaired as the Chinese government pushes to make online services more accessible to the country’s rapidly ageing population. Photo: Getty Images
Iris Deng
WeChat, the ubiquitous super app operated by Chinese tech giant Tencent Holdings, has launched a new “Care Mode” for elderly users that implements larger fonts and other modifications, answering Beijing’s call for tech companies to make their products and services more friendly to the country’s ageing population.

In addition to enlarging text, activating Care Mode also changes the colour scheme to make certain objects more recognisable and gives the app’s main functions larger buttons. The move is an attempt to “improve the convenience for user groups that include senior citizens and the visually impaired”, the company said in a statement announcing the new feature on Monday.

WeChat is China’s largest social network, with 1.25 billion monthly active users in the second quarter, and is widely used for everything from mobile payments to health codes. Care Mode is meant to address the country’s changing demographics, but the design change does not yet extend to all third-party mini programs that launch within WeChat.

The company said it would continue to explore more elderly-friendly services for Care Mode.

Tencent is the latest company to make changes to popular services designed for older users. The Chinese government has been pushing to close the digital divide and bring more people online. The country surpassed 1 billion internet users for the first time this year.
In new guidelines published in April, the Ministry of Industry and Information Technology (MIIT) called on website and mobile app operators to include “elderly friendliness modifications” by the end of September. Requested modifications include larger fonts and removing pop-up ads.
The request came as part of a campaign the agency launched in January to improve internet accessibility for the elderly and disadvantaged groups. The campaign specifically targeted 115 websites and 43 apps, including WeChat, e-commerce platforms Taobao and JD.com, as well as government services and news organisations.
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