Tencent vows to improve work-life balance after fresh 996 criticism over a worker’s 20-hour shift

In his own account of the event that took place on Tuesday evening and was widely circulated online, Fole Zhang Yifei said he criticised his team’s praise of a colleague working “20 consecutive hours at high intensity” to release a promotional page and another “week of consecutive work” to make over 200 modifications to a product design. Zhang works on the team behind WeCom, Tencent’s workplace app.

Zhang questioned his managers in an internal group chat of 600 employees on whether the excessive working hours were necessary, and he criticised management for promoting such a culture within the company. He also said that he would resign the next day.

“Have you taken into account the life and death of your subordinate when you scheduled the task?” Zhang asked in the group. “Turning chronic killing into an honourable incentive may be considered black humour, but every decision maker who made this happen is an accomplice.”

On Wednesday, WeCom head Ted Huang Tieming, one of the managers Zhang targeted, said in the company’s internal forum that long working hours are “not sustainable”. He also thanked Zhang, who joined the team two months ago, for bringing up the issue, according to two company sources.

“I am very grateful to everyone who worked hard for the project and the product, and I am ashamed that everyone had to work so hard for it,” Huang said. “This incident also reminds us once again that high-intensity work … will inevitably affect everyone’s work-life balance and health.”

Huang also said management is already working to improve the situation with better work scheduling and planning and that he would later discuss reasonable working hours with team members. Appraisal of workers’ job performance would not be based on work hours, he added.