The logo of the online retailer Amazon displayed on computer screens in London. Photo: AFP/LEON NEAL

Amazon’s new refunds policy will ‘crush’ small businesses, outraged sellers say

Buyers will no longer need to contact the seller before sending an item back, and merchants won’t have the opportunity to communicate with customers

Topic |   CNBC

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The logo of the online retailer Amazon displayed on computer screens in London. Photo: AFP/LEON NEAL
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