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China’s record Singles’ Day offers glimpse of future shopping trends as buyers embrace live streaming

  • ‘Live streaming is popular as it plays on the long-popular theme of TV shopping, but in a much more interactive and entertaining way,’ analyst says

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A big screen shows the online gross merchandise volume surpassing 100 billion yuan at 01:03am at the 11.11 Tmall Shopping Festival, which started midnight, in Shanghai, China, 11 November 2019. Photo EPA-EFE
Jane Zhangin Hong Kong,Sarah Daiin BeijingandCoco Fengin Guangdong

He Hai opens more than a thousand clams in front of the camera every day. As the owner of an online jewellery shop on Taobao, he showcases fresh pearls for his customers who watch the live streaming and place orders right away.

Growth in live-streaming shopping now contributes 80 per cent of revenue at his UU Pearl store. On the day of the Double 11 shopping festival, the store generated 100,000 yuan (US$14,289) in sales, mostly from live streaming, three times the normal daily volume.

Having dived into the new form of e-commerce two years ago, He said it enabled merchants to introduce products in a more accurate, detailed and interactive way. His store has three people take turns to live broadcast for 16 hours a day, the maximum stipulated by Taobao. “If not for the rules, we would definitely do it 24/7,” said He, who is 23.

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UU Pearl’s success on Singles’ Day points to the rising importance of live streaming as a channel for sales. Of Alibaba's 268.4 billion yuan (US$38.4 billion) single-day transactions on Monday, nearly 20 billion yuan, or 7.5 per cent of total sales, came from live streaming.

Alibaba is the owner of the South China Morning Post.

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Workers sort packages at the Yuqiao mail processing center on Singles' Day, in Yangzhou City, Jiangsu Province. Photo: EPA
Workers sort packages at the Yuqiao mail processing center on Singles' Day, in Yangzhou City, Jiangsu Province. Photo: EPA

“Live streaming is popular as it plays on the long-popular theme of TV shopping, but in a much more interactive and entertaining way,” said Mark Tanner, founder and managing director of Shanghai-based consultancy China Skinny.

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