A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock
A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock
Cameron McLean
Opinion

Opinion

Cameron McLean

The road to recovery: How e-commerce businesses in the region can gear up to recapture growth

  • Customers are the lifeblood of any e-commerce business so any customer relationship challenges must be urgently addressed
  • Although the convenience of shopping online has been a boon to many consumers during the pandemic, e-commerce businesses still reported tough challenges

A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock
A delay in logistics and supply chains, for example, cancellation of cargo flights, or a factory temporarily closing down due to local anti-pandemic measures, creates a domino effect of more issues such as rising customer complaints. Photo: Shutterstock
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