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Coronavirus pandemic
TechEnterprises

Zoom’s security backlash points to bigger threats in coronavirus-led telecommuting wave, experts say

  • Zoom has become the work-from-home app of choice for tens of millions of people telecommuting due to the coronavirus pandemic
  • It is now facing backlash over a series of security and privacy lapses, but security experts say the issues are broader than just one platform

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A student takes classes online with his companions using Zoom at home during the coronavirus disease (COVID-19) outbreak in El Masnou, north of Barcelona, Spain. Photo: Reuters
Sarah Dai
Even as popular video conferencing app Zoom pledges to improve in response to privacy and security concerns, experts warn that the platform is just one example of larger security threats looming due to the global wave of remote working and learning caused by the novel coronavirus pandemic.

“Companies have dramatically altered the way they work, which is leading to security problems,” said Ben Wootliff, head of Control Risks Cyber Security practice in Asia, adding that mitigation measures and security training should be in place to stem vulnerabilities.

“Over the coming months, we will see a lot of companies compromised because of the Covid-19 enforced changes,” he said. “The changes to the security environment will not go away soon.”

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Zoom, which has beat Microsoft’s Skype and Google Hangouts to become the work-from-home app of choice for the tens of millions of people telecommuting due to the coronavirus pandemic, is now facing a backlash over a series of security and privacy lapses that came under the spotlight along with its exploding popularity in recent weeks.

The FBI’s Boston office issued a warning last week telling users not to make meetings on the platform public or share links widely after it received reports of internet pranksters hijacking virtual meetings to do silly things, post racist comments or sexually harass attendees – a phenomenon that has come to be known as “Zoombombing.”

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