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Bloomberg

Go-Jek, Indonesia’s most valuable technology start-up, rolled out a beta version of its ride-hailing app in Singapore on Thursday, moving into direct competition with arch-rival Grab on its home turf.
Jakarta-based Go-Jek’s beta app was made available on Android and Apple devices to a limited number of consumers, the company said in a statement on Thursday.
The start-up has asked for feedback from users during its early days of operation in Singapore so that it can improve service quality.
Go-Jek CEO Nadiem Makarim sees success from trusting the numbers, hyper-experimenting and luck
Many consumers and drivers have looked forward to Go-Jek’s entry after Grab cemented its grip on the city state by agreeing in March to acquire the Southeast Asian business of Uber Technologies, eliminating its primary competition in the region.
Uber’s departure was followed by rising complaints from users about higher prices, delays and lapses in customer service. Drivers expressed frustration about reduced income.

“When there is only one dominant player in the market, the service level goes down and they stop hearing about customer complaints,” Go-Jek president Andre Soelistyo said at a media briefing in the city state. “That’s a big starting point, to provide another choice.”
Soelistyo described Go-Jek as a platform company that will begin with ride-hailing and then add more services in the future, similar to what the company did after entering Vietnam. Payments is a likely offering after the initial launch.
Grab looks to avoid a price war with ride-hailing rival Go-Jek as it focuses on safe, reliable services
“For Singapore, another ride-hailing competitor cannot come soon enough,” said Benjamin Roberts, a Singapore resident unhappy with Grab’s cancellations and surcharges.
Go-Jek, founded by Nadiem Makarim, started as a motorcycle ride-hailing service in 2010 in Indonesia, but it now offers everything from meal deliveries to over-the-counter medicine and massage services on-demand through its super app. The firm is backed by investors such as Google, Tencent Holdings, Temasek Holdings and Meituan Dianping.


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Sharing economy

Go-Jek launches ride-hailing beta app in Singapore to take on Grab

Andre Soelistyo, president of Go-Jek, speaks at the Singapore FinTech Festival in Singapore, on Wednesday, Nov. 14, 2018. The festival runs through Nov. 16. Photographer: Wei Leng Tay/Bloomberg

A woman rides on the back of a motorbike, part of technology start-up Go-Jek’s ride-hailing service, on a busy street in central Jakarta, Indonesia. Photo: Reuters

Go-Jek CEO Nadiem Makarim sees success from trusting the numbers, hyper-experimenting and luck

FILE PHOTO: A woman rides on the back of a motorbike, part of the Go-Jek ride-hailing service, on a busy street in central Jakarta, Indonesia December 18, 2015. REUTERS/Garry Lotulung/File Photo

Nadiem Makarim, founder and chief executive of Indonesian technology start-up Go-Jek, speaks during a panel discussion at the Bloomberg New Economy Forum in Singapore, on November 7, 2018. Photo: Bloomberg

Grab looks to avoid a price war with ride-hailing rival Go-Jek as it focuses on safe, reliable services

Singapore-based Grab is on track to raise US$3 billion from a new funding round
                Grab teams up with Mastercard to expand its reach in payment services

(left to right): Moderator Chua Kong Ho, Technology Editor, South China Morning Post; Khailee Ng, Managing Partner, 500 Startups; Joe Tsai, Chairman, South China Morning Post; Ming Maa, President of Grab; and Thomas Tsao, Founding Partner of Gobi Partners, attend the China in Southeast Asia forum (China Conference) at the Hilton Hotel, Kuala Lumpur, Malaysia. 10OCT18 SCMP / K. Y. Cheng

Ming Maa, president of Grab, sees competition in the ride-hailing industry driving the company to develop better products and services. Photo: Handout.

Indonesia’s most-valuable tech start-up Go-Jek in talks to raise at least US$2 billion in funding

Go-jek is building up its arsenal to expand in Southeast Asia and fight Singapore-based rival Grab, which bought Uber’s business in the region

Go-jek drivers wait for customers in Jakarta, Indonesia, 2018. Photo: AP

Indonesia’s Go-Jek plans experimentation as it expands fight with Grab in Southeast Asia

Go-Jek, Indonesia’s first billion-dollar tech start-up, will kick off its international foray with new operations in Vietnam and Thailand

TO GO WITH Indonesia-transport-traffic-Internet,FOCUS by Nick Perry This picture taken on June 11, 2015 shows motorcycle drivers with Indonesian start-up Go-Jek waiting for customers in Jakarta. A popular motorbike-hailing app by Go-Jek is putting a new, two-wheeled spin on smartphone taxi services in the Indonesian capital, with thousands of motorcyclists in distinctive green jackets and helmets offering commuters an escape from Jakarta's notorious traffic gridlock. AFP PHOTO / ADEK BERRY / AFP PHOTO / ADEK BERRY

Go-Jek, which started as a motorcycle ride-hailing service in 2010, now offers everything from meal deliveries to massage and home cleaning, all on demand and available through a super app. Photo: AP

In Singapore, a preview of how Grab and Go-Jek will likely face off across Southeast Asia

A similar battle is being waged in China by strategic investors in the two Southeast Asian companies - Meituan and Didi

Grab CEO and co-founder Anthony Tan at Innovfest Unbound conference, Singapore, June 2018

Go-Jek chief marketing officer Piotr Jakubowski on stage at the Innovfest Unbound conference in Singapore, June 6, 2018. Photo: SCMP

Tech

Business

Companies

Indonesia’s most valuable tech start-up enters its second international market after expanding into Vietnam in September
