Tiger Brokers’ AI chatbot saves investors time but still comes with inaccuracies
- A year after the launch of TigerGPT, investors are recognising the benefits of AI in helping sift through a sea of financial data, according to the company
TigerGPT’s represents one area in which companies are searching for practical uses of generative AI that can drive revenue, with industries such as financial services and pharmaceuticals among the early adopters.
Tiger Brokers’ bot has proven useful in reviewing real-time stock prices, exchange filings and analyst reports to generate quick answers to user queries about specific stocks, according to Wang. Compared with having people manually go through information on the trading platform, TigerGPT is able to cut hours of time, Wang said.
“Time matters in making a financial call; you need to know [the relevant information] in a short time,” Wang said.
However, the bot cannot yet replace human decision making, Wang said, as it may produce false information – an issue that plagues most generative AI products. Each answer from the chatbot is accompanied by a disclaimer. The company has been working on ways to improve the chatbot’s accuracy, according to the executive, including training it with sufficient data.